Parts Interpreter

Are you an experienced Parts Interpreter who enjoys solving customer problems, building relationships, and working with industry-leading products?

Twin Disc Pacific is seeking a customer-focused and energetic Parts Interpreter to join our growing Aftermarket team. This is an exciting opportunity to work with globally recognised marine and industrial brands while being supported by a highly experienced and knowledgeable team.

Reporting to the Aftermarket Manager, you'll play a vital role in delivering exceptional customer service and ensuring customers receive the right parts and solutions every time. You'll work closely with our technical experts, workshop team, suppliers, and customers across a diverse range of marine, industrial, mining, power generation, and heavy equipment applications.

What You'll Be Doing

As a key member of our Aftermarket team, you will:

• Deliver outstanding customer service by responding to enquiries and accurately interpreting parts requirements

• Identify and source replacement parts using electronic and hard-copy catalogues, technical resources, and supplier information

• Prepare and manage customer quotations for parts sales and service-related works

• Coordinate customer orders from quotation through to invoicing, ensuring a seamless customer experience

• Manage backorders and supplier relationships to ensure timely delivery of parts and services

• Keep customers informed with proactive communication and order updates

• Generate freight quotations and coordinate shipping requirements

• Maintain accurate customer and order records within our CRM and ERP systems

• Resolve customer issues professionally and efficiently

• Promote Twin Disc Pacific products, services, and aftermarket solutions

• Build strong relationships with customers, colleagues, suppliers, and service partners

What You'll Bring

We're looking for someone who is customer-focused, motivated, and eager to learn.

You'll ideally have:

• Previous experience as a Parts Interpreter or in a similar parts sales/customer support role

• Strong mechanical aptitude and understanding of parts and component identification

• A genuine commitment to delivering exceptional customer service

• Excellent organisational skills with the ability to manage multiple priorities

• Strong verbal and written communication skills

• A proactive and solutions-focused mindset

• Confidence working with ERP and CRM systems

• Intermediate computer skills across Microsoft Office applications

• Experience with MomentumPro, Express Tech, Salesforce, or JD Edwards (highly regarded but not essential)

• A curious mindset and eagerness to build expertise in our products, technical solutions, and the industries we support

• A collaborative approach and the ability to thrive in a team environment

• A commitment to continuous improvement and personal development

Why Join Twin Disc Pacific?

At Twin Disc Pacific, we believe our people are our greatest asset.  We offer a supportive environment where you can grow your career while working with market-leading products and technologies.

What's in it for you?

• Permanent full-time position, Monday to Friday

• Competitive salary package

• Stable employment with a respected global organisation

• Supportive and collaborative team culture

• Comprehensive product and on-the-job training

• Career development and progression opportunities

• Exposure to diverse marine and industrial applications and technologies

• The opportunity to work alongside some of the industry's most experienced technical professionals

About Us

Twin Disc Pacific is part of Twin Disc Inc., a global leader in power transmission technology with a proud heritage dating back to 1918. 

For more than 60 years, Twin Disc Pacific has supported customers throughout the Asia-Pacific region with industry-leading marine and industrial solutions.  Our success is built on technical expertise, exceptional customer service, and a commitment to delivering innovative solutions that keep our customers operating at their best. Check out our website twindisc.com.au and socials for to learn more.

Apply Now

If you're looking for a rewarding career with a company that values expertise, teamwork, and continuous improvement, we'd love to hear from you.

Submit your resume and cover letter by clicking Apply Now and tell us why you'd be a great fit for the Twin Disc Pacific team.