Guest Services Agent

About The Grace Hotel Sydney

Situated in the heart of Sydney's CBD, The Grace Hotel is housed in the elegantly restored 1930 Neo Gothic Grace Building. Heritage-listed, the iconic exterior is complemented by the charming Art Deco interiors.

The Role

We are seeking an individual to illustrate exemplary communication skills and display a total customer service focus to our guests and team members. Demonstrating a systematic approach in completing tasks is a requirement.

As Guest Service Agent / Front Desk Agent you will be responsible for all aspects of hotel reception including check-in/out, customer relations and cashiering.

Why Join The Grace Hotel?

• At The Grace Hotel, we believe in recognising talent and promoting from within. Many of our leaders have progressed through the business, starting in frontline roles and advancing into supervisory and management positions.

• We are committed to developing our people and providing clear pathways for career progression

• Enjoy exclusive staff discounts on hotel accommodation, food and beverage offerings, and other employee benefits available to team members.

• Join a well-established and respected hotel with a strong reputation in Sydney's hospitality industry, offering stable employment and long-term career prospects.

The successful candidate must possess:

• Excellent customer service and communication skills

• Experience in a similar role and environment

• The ability to work professionally under pressure

• The passion for providing every guest with a positive experience

• Consistent pride in their grooming and presentation

• Ability to work a rotating 7-day roster

• Knowledge of Opera PMS is desirable

Does it sound like you?

If you are interested in this position, please send your cover letter and resume by using the Apply button.

Only candidates with Australian full and unrestricted working rights will be considered.

Due to the large number of applications we receive, only successful candidates will be contacted for interview.