Client Account Manager

Join Australia's Leading Relocation Company

At Elite Woodhams Relocation (EWR), we're passionate about helping people successfully relocate across Australia and around the world. For more than 30 years, we've partnered with some of the world's leading organisations, delivering exceptional relocation experiences that reduce complexity for our clients and provide a smooth transition for their employees. 

As our business continues to grow, we're looking for a Client Account Manager who enjoys building relationships, solving problems, and delivering outstanding customer experiences.

If you're a proactive, organised professional who thrives in a fast-paced environment, we'd love to hear from you.

What's in it for you?

• Flexible hybrid working arrangements

• Work with an award-winning, industry-leading organisation

• Supportive and collaborative team culture

• Ongoing training and professional development

• Opportunities for career progression and growth

• Meaningful work helping people through one of life's biggest transitions

About the Role

As a Client Account Manager, you will manage relocation assignments from commencement through to completion while building strong relationships with clients and transferees.

You'll become a trusted advisor to relocating employees and their families, ensuring every relocation is delivered seamlessly and professionally.

Key Responsibilities

Relocation Management

• Manage a portfolio of corporate relocation assignments

• Respond promptly to incoming relocation enquiries from clients

• Coordinate relocation services from start to finish, ensuring cost-effectiveness and compliance with client requirements.

• Prepare, review, and manage relocation documentation, including itineraries and booking confirmations.

• Guide and support relocating employees throughout their journey

• Ensure all documentation is accurate, up-to-date, and stored appropriately in digital systems, always maintaining confidentiality and data security.

• Raise accurate invoices for services provided, process supplier invoices, and ensure timely payment.

• Liaise with third-party suppliers and vendors to coordinate services, being a first point of escalation for issues, and ensure service delivery meets expectations.

• Develop positive working relationships with suppliers and service providers including accommodation, removals, travel and related services.

• Show reasonable flexibility to handle any ad hoc, out of hours actions in fulfilment of client requirements.

Client Relationship Management

• Build and maintain strong client relationships, through a regular client contact program

• Identify opportunities to grow and strengthen accounts

• Schedule and participate in client review meetings

• Maintain client records in Hubspot

• Respond promptly and professionally to client enquiries

• Produce reports and data analysis related to relocation activities (both regular and ad hoc) as required, ensuring regular reports are delivered on time.

Business Improvement & Projects

• Participate in special projects and continuous improvement initiatives as directed by the Corporate Solutions & Growth Manager

• Be readily available to collaborate with colleagues across the business to support timely and operational excellence and deliver seamless service delivery

• Provide coverage for team members during absences or peak periods, as directed by the Corporate Solutions & Growth Manager

What We're Looking For

You'll be someone who genuinely enjoys helping people and building long-term relationships.

We'd love to hear from candidates who have:

• Previous experience in account management, customer success, client services, relocation, travel, hospitality, mobility, or a similar client-focused environment

• Outstanding communication and stakeholder engagement skills

• A strong customer service mindset

• Enjoy working as part of a close-knit team and understand the importance of collaboration in delivering exceptional client outcomes.

• Willing to step in and support teammates when priorities shift or additional assistance is required

• Communicate openly and effectively, sharing information and ideas to help the broader team succeed

• Excellent organisation and time management abilities

• The ability to prioritise multiple tasks and meet deadlines

• Strong problem-solving and critical thinking skills

• High attention to detail

• Sound financial and commercial awareness

• Strong Microsoft Office and technology skills

• A collaborative and team-focused approach to work

Experience in corporate relocation or global mobility is highly regarded but not essential.

Why EWR?

At EWR, people come first. We're known for combining innovative technology with a highly personalised service approach. Our team is passionate about delivering exceptional outcomes for both clients and relocating employees, and we're committed to creating a supportive environment where our people can thrive. 

Apply Now

If you're looking for a role where you can make a genuine impact, build meaningful client relationships, and develop your career with an industry leader, we'd love to hear from you.