Member Services Associate

The RoleYou’re the first face members and their guests see, and the steady hand that keeps their day running smoothly. At Clarence, that’s not a front-desk job it’s a relationship job. You’re the person members trust to get things right, quietly and well.
Our Philosophy: Built by Lawyers, for LawyersClarence isn’t generic co-working. For 25+ years we’ve built environments exclusively for sole practitioners and small law firms. Every role here, including this one, exists in service of that promise. Four principles guide how we work:Members First – Every decision starts with “how does this serve our members?” You’ll anticipate needs before they’re voiced, not just react to requests.Member Experience – The details matter. A well-run meeting room, a message passed on accurately, a warm greeting, these small moments build the trust that keeps firms choosing Clarence.Knowledge & Professionalism – You represent a brand lawyers trust. That means discretion, polish, and genuinely understanding the environment you’re supporting.A Workspace by Lawyers, for Lawyers – You don’t need a law degree, but you do need to appreciate why confidentiality, professionalism, and precision aren’t optional here.
What You’ll DoWelcome members and their guests, setting the tone for every visitManage phones – answering, directing, and taking accurate messagesCoordinate meeting room bookings, catering, and event setupProvide day-to-day administrative and office support to membersBuild genuine, lasting relationships with new and existing membersSupport office setup for members joining or expanding with usAssist the IT Team with basic on-site IT requests & troubleshootingKeep communal spaces immaculate, because presentation is part of the member experienceJump in wherever needed at Clarence, no task is too big or small
What You BringClient-facing experience (highly regarded, not essential)Genuine interpersonal and communication skills. You like people, and it showsStrong organisation and time management; comfortable juggling prioritiesSharp attention to detailA polished, professional presentationCuriosity and a real eagerness to learn the legal-services environment
What You’ll GetA team that genuinely has your backAn extra day of leave on your work anniversaryEmployee Assistance Program accessEducation support and learning opportunities
About Clarence For over 30 years, Clarence has been the only serviced office and co-working provider built specifically for the legal sector, creating environments where our members thrive. For further information about Clarence visit clarenceprofessionalgroup.com.au
Recruitment is managed in-house. Applications via recruiters will not be considered.