Business Analyst

Join Australia’s Leading Digital Health Services Team

Telecare is a fast-growing digital health company delivering high-quality telehealth services nationwide. We partner with hospitals, clinicians and patients to coordinate care efficiently through innovative technology and a highly responsive service team.

We’re scaling our digital health products and looking for a proactive Business Analyst to own the analysis and specification side of delivery, turning intent into build-ready specs, and making complex, regulated work genuinely clear for everyone from developers to senior stakeholders.

Why Join Us

• Full-time role at the heart of a growing tech-enabled health company
• Work closely with a Product Owner who sets direction, while you own analysis and specification
• Exposure to real healthcare data, regulated content, and product delivery end-to-end
• AI-augmented ways of working, use AI assistants to help draft stories, build reports, and prototype UI
• Room to grow into end-to-end ownership of a workstream as you build trust
• Meaningful work that supports Australians accessing care

About the Role

This is a hands-on Business Analyst role for someone who can elicit requirements, write build-ready stories, specify UI against our design system, and produce the product data and reporting our squad relies on. Just as importantly, you’ll be the person who can take that work and explain it clearly, in a written brief, a walkthrough, or a live demo to an audience that might be senior, non-technical, or external. You’ll take technical, regulated, or complicated work and make it clear for whoever’s in front of you, bridging the gap between the detail and what it actually means for the business.

Key Responsibilities

• Elicit requirements from marketing, operations, and client-group stakeholders
• Write build-ready stories, tasks, bugs, and spikes with proper acceptance criteria
• Specify screens, components, and flows against our product design system; produce wireframes and annotated specs, and review what’s built against spec
• Produce product analysis from real data, usage, user journeys, conversion and drop-off, funnel performance and turn the numbers into recommendations
• Get to know the healthcare domain and day-to-day operational flows; get regulated and patient-facing wording right alongside clinical and billing stakeholders
• Track progress, keep task lists current, flag risks early, and support UAT, release readiness, and support-ticket triage
• Keep documentation and process flows up to date

What We’re Looking For

Must-have

• 3–5 years’ experience as a Business Analyst on software products
• A real talent for translating and explaining technical or complex work clearly and convincingly, in writing and in person, to senior, non-technical, and external audiences
• Hands-on user-story writing, acceptance criteria, and backlog grooming using modern Agile tooling (Jira, Confluence, or equivalents)
• UI specification experience working to a design system (tokens, components, patterns) using tools like Figma
• Product and funnel analysis experience with clear reporting (GA4, ad-platform data); SQL is an advantage
• Strong, precise written communication and stakeholder management across clinical, operational, and technical groups
• Australian citizenship, required for our client engagements

Nice-to-have

• Australian healthcare domain knowledge, or a track record of getting on top of a regulated domain quickly
• Practical experience with AI assistants (Claude, ChatGPT, Copilot) and good judgement on when to check the output
• Healthtech, telehealth, or other regulated-industry experience
• No-code/low-code tools (e.g. Lovable) and a basic grasp of APIs and integrations
• A relevant certification (CBAP, Agile/Scrum, or similar)

If you enjoy turning complexity into clarity, working closely with a Product Owner, and being the person who makes technical work make sense to everyone in the room, we’d love to hear from you.

Apply now and help shape the future of digital health with Telecare.