Client Manager

NFP | Permanent Full-time | $77k p.a. +Superannuation 

About Us 

At Animal Welfare League of Queensland (AWLQ), our vision is for every companion animal to have a safe and caring environment where their needs are met. We are driven by a commitment to integrity, compassion, innovation, and optimism. As a leader in the animal welfare sector, we're dedicated to a brighter future for both animals and our community. 

The Opportunity

We’re seeking a Client Manager to join our fast-paced Brisbane Community Vet Clinic on a full-time basis.

Key Responsibilities

• Lead and support the reception team to provide exceptional customer service.
• Coordinate client bookings, admissions, and discharges to ensure smooth clinic operations.
• Communicate effectively with other departments and share relevant information.
• Build strong client relationships through regular communication and support.
• Review and approve veterinarian recommendations for financial assistance per policy.
• Report on daily activities and suggest ways to improve processes.

Essential Skills and Attributes 

• 4+ years’ experience in a similar client management or leadership role.
• Strong computer literacy, attention to detail, and proven ability to organise and prioritise effectively.
• Exceptional emotional intelligence and interpersonal skills to manage client escalations.
• Excellent problem-solving skills and ability to recommend process improvements.
• A positive, flexible, and versatile approach to work.
• Proven ability to build rapport with clients and team members.

We Offer 

• A competitive remuneration package.
• Access to an independent Employee Assistance Program to support your wellbeing.
• Employee discounts on veterinary services. 

How to Apply 

If you're an inspiring leader excited by this role and ready to shape the future of animal welfare, we want to hear from you. 

Please submit your application, including your resume and cover letter, outlining your relevant experience. Applications will be reviewed as they are received, and we'll close the position once we find our ideal candidate.