Housing Services Team Leader

About Us

Regional Housing is a Tier 1 not-for-profit organisation delivering crisis, transitional and long-term social housing across regional Queensland. Our vision — every person has a home — guides everything we do.

We are proud of our inclusive, supportive team culture and encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, culturally diverse communities, LGBTIQ+ people, veterans, refugees and people with disabilities.

Position Objective

The Team Leader ensures the provision of effective service delivery to all existing and potential Regional Housing customers in accordance with core organisational values, established policies and procedures, funding guidelines and relevant legislation. The Team Leader provides guidance and support to the Housing Services Team by leading an effective allocation process, professional and compassionate assessments of customers’ needs, including ensuring the appropriate advice, support and/or referrals are considered.

The Team Leader will oversee and support tenancy management to customers of Regional Housing who are housed through social housing programs and participate in community engagement, including fostering relationships with key internal and external stakeholders in support of the Housing Services Manager.

Key Responsibilities

• Lead, mentor and encourage a high-performing Housing Services Team

• Oversee tenancy management, housing allocations and customer support services

• Ensure compliance with legislation, funding requirements, policies, procedures and regulatory standards

• Foster strong partnerships with community, government and industry stakeholders

• Drive continuous improvement, quality assurance and service excellence initiatives

• Support operational leadership through reporting, workload coordination, risk management and on-call responsibilities

Essential Criteria

• Proven management experience in social or community housing, including leadership of multidisciplinary teams  

• Excellent communication, negotiation, and stakeholder engagement skills

• Demonstrated commitment to customer service and social inclusion

• High‑level computing skills across the Microsoft Office suite

• Positive Notice Blue Card (Working with Children Check)

• NDIS Disability Worker Screening Clearance

• Successful Police Check and employment validation

• Current Queensland Driver’s Licence

Desirable

• Tertiary qualifications in psychology, social work, or human services

• Minimum five years’ experience in crisis or high‑support environments 

About You

You demonstrate empathetic, professional and calm leadership, even in high‑pressure or ambiguous situations. You show a strong commitment to ethical practice, integrity and customer‑centred service, ensuring decisions balance organisational priorities with the needs of clients and stakeholders. You are highly organised and detail‑focused, able to manage complex, multi‑layered matters while maintaining clear oversight of the day-to-day operations.

How to Apply

All applications are confidential and only shortlisted candidates will be contacted.

If you meet the above criteria and are ready to lead housing services that make a real difference, please submit your resume and a cover letter via the Apply button.