Powered by pgvector · cosine kNN
MSL
This is a remote position. About Us MedNext, part of the Medical Wizard group of companies, is a trusted Australian healthcare software company supporting specialist clinics, private hospitals, and day surgeries. With…
Your match
See how you fit
Scored against this job in seconds
Your account
Sign in to apply
Your profile and your match for this job appear right here.
sign in above to apply · via medicalwizard.zohorecruit.com.au
About the role
This is a remote position.
About Us
MedNext, part of the Medical Wizard group of companies, is a trusted Australian healthcare software company supporting specialist clinics, private hospitals, and day surgeries. With over 30 years of experience and 80+ major clients across Australia, we deliver reliable, secure, and
high - performance systems that enable doctors to focus on what matters most - patient care.
We are expanding our Sri Lankan operations and looking for talented Technical & Product Support Analysts who combine strong technical fundamentals with excellent English communication skills and a genuine customer-first mindset. This is a client-facing role supporting Australian healthcare professionals. You will need to communicate with confidence, clarity, and professionalism in English - both spoken and written.
The Role
As a Technical & Product Support Analyst, you will provide first and second-level support to our Australian clients using our Patient Management System (PMS). First-level support involves handling initial enquiries, guiding users through common workflows, and resolving straightforward issues. Second-level support involves deeper technical troubleshooting, investigating data discrepancies, and working with our engineering teams on more complex problems.
You will troubleshoot technical issues, guide clinical staff through system workflows, support billing processes, and collaborate closely with our Engineering, DevOps, and Product teams. Structured training will be provided on our products before you start handling client support.
Working Hours
As our clients are based in Australia, this role requires working hours that overlap with Australian Eastern Standard Time (AEST). Specific shift details will be discussed during the interview process.
Requirements
Key Responsibilities
Client & Product Support
Provide remote support to Australian clinics and hospitals via phone, email, and remote desktop
Troubleshoot issues related to patient registration, appointments, billing, reporting, and system integrations
Explain system functionality and solutions clearly to clinical and administrative staff who may not be technically oriented
Conduct remote training sessions including mini walkthroughs and full product demonstrations
Billing & Database Support
Support Medicare, private insurance, and Australian medical billing workflows
Assist with billing configuration and reconciliation issues
System & Cloud Support
Support Windows Server environments including user access, permissions, and basic troubleshooting
Work with AWS services (EC2, S3, IAM, CloudWatch) at a basic operational level
Monitor and report on performance issues such as lag, downtime, or connectivity problems
Ensure compliance with Australian healthcare data privacy standards
Collaboration & Documentation
Work closely with Engineering, DevOps, Product, and Customer Experience teams
Maintain accurate documentation of issues, configurations, and resolutions
What We're Looking For
Communication & Soft Skills (Essential)
Fluent English - spoken and written - this is non-negotiable
Confidence and composure when speaking with Australian clients
Ability to explain technical concepts clearly to non-technical users
Strong empathy and a genuine customer-focused approach
Calm under pressure with a solution-oriented mindset
Technical Skills (Basic to Intermediate)
Working knowledge of Windows Server administration
Basic AWS knowledge (EC2, S3, IAM, CloudWatch)
Basic SQL and database fundamentals
Understanding of networking concepts
Experience
1+ year in technical support, SaaS support, IT systems, or healthcare IT
Experience in client-facing support roles is highly preferred
Exposure to Australian healthcare or billing systems is a distinct advantage
Preferred (Not Mandatory)
AWS or Microsoft certifications
ITIL knowledge
Benefits
Compensation & Benefits
Structured career growth into Senior Support, Product Specialist, or Technical Consultant pathways
Gain hands-on experience in the Australian healthcare technology industry
Exposure to cloud systems, healthcare compliance, and enterprise-grade software
Be part of a stable, long-standing Australian company with over 30 years in the industry
What Success Looks Like
Clients feel confident, well-supported, and trust you as their go-to contact
Issues are resolved efficiently with clear, professional communication
Your product knowledge grows consistently within the first 3–6 months
Minimal escalations due to strong troubleshooting capability
If you enjoy solving problems, speaking confidently with international clients, and becoming an expert in a healthcare product that makes a real difference - we would love to hear from you.
Apply now and join the MedNext team.
sign in above to apply · via medicalwizard.zohorecruit.com.au
MSL
This is a remote position. About Us MedNext is the next generation, cloud-based healthcare platform developed by Medical Wizard, a trusted Australian healthcare technology company with over 30 years of industry experi…
Experteq
An exciting opportunity now exists for an experienced Support Analyst (L1 / L2) to join the Experteq team. About The Role We are seeking an experienced Technical Support Specialist to join our Service Centre team. You…
Asana
Our Customer Support team helps customers find clarity in their work and get results with Asana. We are Asana experts and productivity savants who are passionate about investing in our customers’ success. We help cust…
HPX Group
The Role We’re looking for an experienced IT Support Analyst with exceptional troubleshooting skills to drive IT Support outcomes across our group. Reporting to our IT Support Lead, you will be the point of contact fo…
Cutcher and Neale
About Cutcher & Neale At Cutcher & Neale we are True Professionals who believe in being Stronger Together by empowering our people to be their best and do their best work. We do this by providing a supportive team env…
Cutcher and Neale
About Cutcher & Neale At Cutcher & Neale we are True Professionals who believe in being Stronger Together by empowering our people to be their best and do their best work. We do this by providing a supportive team env…
Your job hunt, handled
Ask about any role and get a straight answer on your fit. Then stop searching: new matches land in your WhatsApp the moment they’re listed.
Free for jobseekers
