Retail Sales Manager

Retail Sales Manager – Bakers Delight Ipswich

About the Role

Bakers Delight Ipswich is looking to appoint a Retail Sales Manager to lead our in-store team and drive sales performance. This is a hands-on leadership role suited to someone who thrives in a fast-paced retail environment and genuinely enjoys developing people.

Key Responsibilities

•      Drive sales performance and achieve daily, weekly, and monthly sales targets

•      Deliver a consistently high standard of customer service across the team

•      Lead, coach, and motivate a diverse team spanning a wide age range, bringing staff on side without being aggressive or overly pushy

•      Roster and manage staff schedules.

•      Oversee day-to-day store operations, including stock control, merchandising, and presentation standards

•      Ensure food safety, hygiene, and workplace safety standards are maintained at all times

•      Handle customer queries and resolve issues promptly and professionally

•      Support recruitment, onboarding, and ongoing training of team members

•      Monitor wastage, cash handling, and other cost-control measures

•      Report on sales performance and team KPIs to the Owner/Director

Requirements

•      Previous experience in a retail, hospitality, or bakery management role (essential)

•      Proven ability to lead and motivate a team, particularly across varied age groups

•      Strong customer service focus with a genuine passion for the customer experience

•      Excellent communication and interpersonal skills

•      Ability to work under pressure in a fast-paced environment

•      Flexibility to work weekends and early mornings as part of the roster

•      Sound understanding of retail operations, including stock management and rostering

•      A positive, hands-on leadership style — someone who leads by example rather than by pressure

What We Offer

•      Competitive salary in line with experience

•      A supportive, close-knit team environment

•      Opportunity to make a genuine impact in a growing local business

•      On-the-job training and development