Service Advisor Service Advisor North Lakes, QLD, AU, 4509 0.00 km

Torque Honda and BYD North Lakes are committed to delivering exceptional customer experiences and industry-leading aftersales support. Representing two respected automotive brands, our dealerships are focused on creating lasting customer relationships through professionalism, reliability and outstanding service.
With busy service departments and a strong reputation within the local community, we offer a supportive team culture where dedicated automotive professionals can build long-term careers.

We are looking for an experienced Service Advisor to join our team, supporting both Torque Honda and BYD North Lakes.
This is an exciting opportunity for a customer-focused professional who thrives in a fast-paced dealership environment and enjoys building strong relationships with customers. You will play a key role in ensuring customers receive a seamless service experience from booking through to vehicle collection.
Key responsibilities include:

• Managing customer service bookings and enquiries
• Greeting customers and accurately identifying their service requirements
• Preparing estimates and explaining recommended work
• Liaising with the workshop to ensure efficient workflow and communication
• Providing updates on vehicle progress and completion times
• Processing invoices and maintaining accurate service records
• Identifying opportunities to promote additional products and services
• Delivering exceptional customer service at every touchpoint

This role offers a competitive salary package plus commission opportunities, rewarding strong performance and customer engagement.

To be successful in this role, you will have:

• Previous experience as a Service Advisor in a dealership environment
• Outstanding customer service and relationship-building skills
• Strong communication and organisational abilities
• The ability to multitask and perform well under pressure
• Sound computer and administration skills
• A proactive and positive attitude
• Strong attention to detail
• A current driver's licence

Experience with dealership management systems and a passion for the automotive industry will be highly regarded.

At Torque Honda and BYD North Lakes, you'll be joining a collaborative and supportive team that genuinely values its people. We take pride in delivering exceptional customer experiences and creating an environment where our employees can succeed and grow.

• Unlock exclusive discounts that support your health and wellbeing, from fitness memberships to insurance savings.
• Access confidential support through our Employee Assistance Program, ensuring your peace of mind.
• Enjoy flexible salary packaging options, including novated leasing for your next vehicle.
• Take advantage of special pricing when purchasing your next car. Plus ongoing savings on servicing.

We are committed to investing in our people through ongoing training, professional development and genuine career progression opportunities. You'll also enjoy the benefits of being part of the largest and most admired automotive network in Australia, opening the door to exciting long-term career pathways across the industry.

If you're an experienced Service Advisor looking for your next opportunity with two exciting automotive brands, we'd love to hear from you.
Apply today and join the team at Torque Honda and BYD North Lakes.