About the Role Next Level Elevators is looking for a NSW Sales Support Coordinator to join our Rosebery team. This role combines front-of-house and inbound/digital enquiry handling with CRM (Simpro) sales administration, including sales closure, invoicing and production coordination, to deliver a seamless customer journey from first enquiry through to project handover.
What You'll Be Doing - Act as the first point of contact for walk-in, phone and digital enquiries
- Qualify leads and log all mandatory information accurately in Simpro
- Monitor and process email and web form enquiries, and follow up aged leads
- Manage sales closure, invoicing and payment follow-up with the sales team
- Order and manage project drawings, approvals and revisions
- Coordinate sales handover to production and procurement teams
- Maintain accurate CRM and project records, and report on project status
- Conduct post-installation customer satisfaction surveys
- Support general front desk, reception and office administration duties
What We're Looking For - Previous experience in a front desk, admin or enquiries-based role
- 3+ years' experience in a sales or sales administration role
- Experience within construction, building services, home lifts or manufacturing highly regarded
- Strong written and verbal communication skills
- Confidence in customer interaction and objection handling
- Proficient in Microsoft Office and CRM platforms (Simpro experience preferred)
- Excellent attention to detail and strong organisational skills
- Confident using Excel to extract and report on data
- Ability to manage multiple tasks and prioritise under pressure
Why Join Us - Full-time, Monday to Friday, office-based role in Rosebery
- Competitive salary and professional development opportunities
- A supportive team culture with variety across sales and administration
- Annual wellbeing allowance & birthday voucher
