Activities Manager - Rainforestation

Are you a passionate people leader with strong operational management experience and a commitment to delivering exceptional guest experiences?

Rainforestation Nature Park is seeking an enthusiastic and motivated Activities Manager to lead our iconic Pamagirri Cultural Experience and Army Duck Tours. This is an exciting leadership opportunity for someone who thrives in a dynamic tourism environment and enjoys developing high-performing teams while delivering unforgettable experiences for visitors from around the world.

About the Role

Reporting directly to the General Manager, the Activities Manager is responsible for the leadership, coordination and operational performance of both the Pamagirri and Army Duck departments. The successful candidate will oversee daily operations, team development, guest service excellence, safety compliance, rostering, training, and continuous improvement initiatives.

Key Responsibilities

• Lead, mentor and develop team members across multiple departments

• Manage daily operations to ensure tours and experiences run safely and efficiently

• Oversee staffing, rostering and workforce planning

• Drive exceptional guest experiences and service standards

• Ensure compliance with workplace health and safety requirements

• Coordinate training, onboarding and professional development programs

• Manage vehicle and equipment readiness in collaboration with maintenance teams

• Support revenue growth through product knowledge and upselling opportunities

• Monitor operational performance and implement continuous improvement initiatives

• Maintain strong communication and collaboration across departments

About You

You are an approachable and confident leader who enjoys building strong teams and creating positive guest experiences. You can effectively manage multiple priorities in a fast-paced environment and have a strong focus on safety, customer service and operational excellence.

Essential Requirements

• Demonstrated leadership and people management experience

• A demonstrated understanding of, respect for, and commitment to Aboriginal and Torres Strait Islander cultures is essential

• Strong organisational and time management skills

• Experience in rostering, workforce management and team training

• Excellent communication and conflict resolution skills

• Sound understanding of Workplace Health and Safety practices

• Current Queensland Driver Authorisation

• Current and valid Australian Driver Licence

• Current Blue Card

• Ability to maintain required licences and certifications throughout employment

Why Join Us?

At Rainforestation Nature Park, part of the CaPTA Group, you'll have the opportunity to lead unique tourism experiences in one of Tropical North Queensland's most iconic attractions. You'll work alongside passionate professionals, contribute to memorable guest experiences, and play a key role in the ongoing success of our business.

Apply Now

If you're an experienced leader who is passionate about tourism, team development and delivering outstanding guest experiences, we'd love to hear from you.

Submit your resume and cover letter outlining your experience and suitability for the role to *******@capta.com.au

Applicants must have unrestricted working rights in Australia. Due to the nature of this position, we are only able to consider candidates who are Australian Citizens, Permanent Residents, or hold a visa with unrestricted work rights.