Location: Blacktown
Salary Package: $70,000-$80,000 + Superannuation
Role Highlights: Join a globally recognised leader in specialist solutions and services, known for innovation, quality and exceptional customer experience.
This is more than a traditional customer service role. You'll be a trusted point of contact for customers, business owners and Key Account Managers, managing enquiries, supporting customer retention and providing first-line technical support. With plenty of variety, you'll build your product knowledge, strengthen your relationship management and negotiation skills, and gain valuable exposure across the wider business.
Key Responsibilities - Deliver exceptional customer service across phone, email and other communication channels.
- Manage customer enquiries and complaints, providing timely and effective resolutions.
- Support customer retention through proactive engagement, relationship building and negotiation.
- Provide first-line technical support across a range of products and services.
- Build strong relationships with customers, business owners and internal Key Account Managers.
- Maintain accurate customer records, complete administration and collaborate with internal teams to deliver seamless outcomes.
Candidate Profile: To be successful in this role, you'll be an energetic, personable and adaptable customer service professional who enjoys creating positive customer experiences and working collaboratively.
- Strong customer experience skills with confidence across customer service, retention and first-line technical support.
- Excellent communication skills, with a professional, engaging and confident approach.
- Strong problem-solving, negotiation and conflict resolution skills, with a focus on achieving positive outcomes.
- Relationship-focused and collaborative, with the ability to build trust with customers, business owners and internal teams.
- Proactive, organised and solutions-focused, with strong attention to detail and the ability to thrive in a fast-paced environment.
Company, Culture and Benefits - Full-time, permanent opportunity based in Blacktown, Monday to Friday, standard office hours.
- Convenient onsite parking and a supportive office environment.
- Genuine career progression with opportunities to grow and move across different areas of the business.
- Inclusive, supportive and family-oriented culture where everyone is valued.
- Citizens or Permanent Residents onlu
How to Apply: Click the apply button or send your CV to
••••@tempandagnew.com.au
