Dispatcher

North Coast Heavy Towing

Dispatcher – Towing Company

We are a fast paced and reputable towing company seeking a highly organised and reliable Dispatcher to join our team.

This is a key role within our business, responsible for coordinating drivers, managing incoming calls and emails, and ensuring efficient service delivery to our customers.

About the Role

As our Dispatcher you will,

·        Answer incoming calls from customers, roadside assistance providers and authorities

·        Allocate jobs to drivers efficiently using dispatch software (LinkSoft Tow Manager)

·        Monitor driver locations and job progress

·        Provide accurate job details and clear communications to drivers

·        Handle urgent and high-pressure situations calmy and professionally

·        Maintain accurate records of jobs, times, and customer information

·        Always deliver excellent customer service

·        Monitoring emails and respond in a timely manner

·        Work effectively independently and in a team environment

About you,

·        Previous dispatch or logistics experience preferred (towing/transport highly regarded)

·        Excellent communication and multitasking skills

·        Strong problem-solving ability

·        Ability to stay calm under pressure

·        Good computer skills and ability to learn dispatch systems

What we offer,

·        Competitive hourly rate

·        Supportive team environment

·        On-the-job training

·        Stable, long-term position

If you thrive in a fast-paced environment and enjoy coordinating operations behind the scenes, we would love to hear from you.

Apply now by sending your resume and a brief cover letter to ••••@nctowing.com.au or apply here!