DYMOCKS 2IC - Warringah Mall

As a full-time Warringah Mall 2IC you will be working 38 hours per week across Sunday to Thursday. You will lead your knowledgeable and passionate team to provide only the highest level of customer service!

You will certainly have a love of books, or gifts and especially stationery. More importantly, you will be passionate about achieving sales targets by getting our customers the right books, gift or stationery items for them every time they shop. You will be the sort of person who never wants to stop learning, not only from reading books, but from understanding what the new releases, gifts or stationery are.

You will have some great products to promote and sell to our customers from the most extensive range of books, gifts and stationery in Australia. You will also offer our fantastic Booklover Program to every customer so they can enjoy great benefits when shopping with Dymocks. As well as helping our customers find their perfect books, gifts or stationery, you will also be involved in keeping the store fully stocked, working on the registers and assisting in all the duties involved in running a busy retail store.

In this role your primary duties will be:
Customer Service

• Provide an optimal customer service experience in line with Dymocks expectations
• Maintain own item, category and industry knowledge
• Handle escalated customer complaints
• Delegate tasks to employees to ensure the best possible level of customer service

Sales

• Promote Booklover program to all non-members
• Utilise all opportunities to offer add-on sales
• Approach customers with current promotional offers

Point of Sale

• Process sales quickly and efficiently
• Follow all register operation procedures
• Accurately process cash and credit sales
• Restock and tidy register area

Sales Floor

• Display stock and replenish shelves
• Ensure merchandise appearance is consistent with expected standards
• Tidy and clean sales floor
• Liaise with Store Buyer or Store Manager to ensure emerging trends or stock issues are identified
• Conduct floor walks and proactively seek opportunities to drive business results

Additional Duties

• Ensure all register operations are followed, escalating any cash or register issues to the Store Manager
• Direct employees to ensure that standards of cleanliness are maintained
• Follow required procedures to ensure store is opened and closed accurately
• Ensure rest and meal breaks are coordinated to ensure the effective running of the business
• Perform change runs and ensure registers are reconciled accurately
• Conduct all cash handling with accuracy
• Assist with daily and weekly rostering as needed
• Provide training to new Retail Assistants in all aspects of their role
• Ensure that in store promotions are completed on time

The successful applicant will have:

• Previous experience working in a retail sales environment
• Previous experience achieving personal KPIs and driving store team to achieve collective KPIs (budget, conversion, ATV, UPT, etc)
• Demonstrated knowledge of visual merchandising techniques
• Passion for and knowledge of our products – our range gets bigger every week!
• Ability to provide superior levels of service to every customer, every time they shop, and inspire your team to do the same
• Able to work quickly, accurately and with attention to detail
• Self-motivated and team orientated
• Strong communication skills
• Strong leadership skills
• Proficient in using retail systems
• Ability to lift up to 15kgs

If you have the drive, passion and willingness to achieve at the heart of one of Australia’s most iconic retail brands, apply now!

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