Case Officer

THE ROLE

The Senior Project Officer leads an escalations team within the Residential Tenancy Act Compliance Program, providing leadership, operational oversight, and strategic direction for escalated and high-risk cases. The role is responsible for supervising their team, coordinating strategies to achieve compliance outcomes, supporting escalated access attempts, attending site visits or VCAT hearings where required, and ensuring consistent application of statutory processes and departmental policies. The role requires strong leadership, judgement, and operational management skills to drive performance and risk mitigation across the division.

ACCOUNTABILITIES INCLUDE

• Prepare, review, and process VCAT-related documents including Notices to Enter and other statutory correspondence in accordance with legislative requirements.
• Plan, coordinate, travel to and attend property site visits across divisions where necessary to achieve compliance outcomes.
• Travel to and attend VCAT hearings across divisions as required and provide accurate and timely documentation.

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HOW TO APPLY

Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria. Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)

Please apply to submit your interest in this position.