L2 Support Engineer

Must Have Skills

Strong hands-on L2 support experience with IAM applications (Forgerock / Ping) Experience with ForgeRock stack (Directory Services, FRIM, FRIG) Proficiency in Groovy scripting Solid understanding of Java (debugging, minor enhancements) Experience with Kubernetes and containerized environments Hands-on experience with mTLS, OAuth2, OpenID Connect, and SAML Experience with Splunk and New Relic for monitoring and log analysis Familiarity with Codefresh and GitHub Actions for CI/CD Knowledge of Incapsula (Imperva) or similar WAF solutions Strong understanding of IAM, security protocols, and authentication flows

RequirementsDetailed Job Description

Roles and responsibilities:

Provide Level 2 support for IAM platforms including Ping AM (Access Management) and ForgeRock stack Monitor, triage, and resolve production issues related to authentication, authorization, and identity lifecycle Support and maintain ForgeRock Directory Services (DS) environments Manage configurations and troubleshooting for FRIM (ForgeRock IM) and FRIG (ForgeRock IG) Develop and maintain Groovy scripts for customization and automation Implement and troubleshoot mTLS (Mutual TLS) and secure communication channels Investigate issues using monitoring tools like Splunk and New Relic Support Kubernetes-based deployments and containerized IAM workloads Assist with CI/CD pipelines using Codefresh and GitHub Actions Work with Incapsula (Imperva WAF) for traffic filtering, security rules, and troubleshooting Perform Java-based debugging and minor code enhancements Participate in incident management, RCA, and problem management Collaborate with security and infrastructure teams to ensure compliance with security best practices Support release deployments and environment stability across Dev/Test/Prod