Advanced Associate, Sales (CA Selling - APAC)

Job Title: Specialist, Sales (CA Selling - APAC)

Role Summary

The Advanced Associate, Sales (CA Selling - APAC) plays a pivotal role in supporting revenue growth and customer success across Pearson Clinical Assessments key accounts and enterprise customers in Australia & New Zealand. This role contributes directly to sales effectiveness through high-quality operational execution, daily sales administration, structured customer outreach and coordination, qualifying warm leads, and internal alignment to ensure seamless purchasing and post-sales experience for customers and exceptional support for the Sales Specialists.

This role is designed for a developing sales professional who is not afraid to roll up their sleeves, grow sales revenue, handle high‑volume tasks, maintain clean CRM workflows, and progressively build capability toward owning larger sales responsibilities as A&NZ growth accelerates.

Key Responsibilities

1. Sales Execution, Support & Administration

· Execute structured sales tasks to grow territory revenue, contribute to pipeline building, and generate new business in assigned territory.

· Manage assigned task queues and administrative workflows with accuracy and minimal supervision.

· Prepare, revise and manage quotes, proposals, order forms, and supporting documents for Sales Specialists.

· Maintain organised records, files, and reports aligned with internal systems and sales best practices.

· Support enterprise and high-value customer accounts by coordinating resolutions to licensing, delivery, invoicing, or platform issues.

· Serve as a secondary point of contact for designated accounts, ensuring continuity and responsiveness when the Sales Specialist is unavailable.

· Participate in account reviews, customer meetings, and internal planning sessions with increasing independence.

· Support post-meeting follow-up actions and documentation to enable strong pipeline hygiene.

2. Lead Management & Inside Sales

· Conduct targeted outbound outreach to warm leads and respond to inbound enquiries using approved talk tracks, nurturing leads and guiding small-to-mid-size accounts through the sales process.

· Qualify Marketing Qualified Leads (MQLs) and pass warm opportunities to Sales Specialists in a timely manner.

· Execute consistent follow‑ups for active opportunities and maintain clear next‑step tracking.

· Provide clear, accurate product information on defined offerings and escalate complex queries appropriately.

3. CRM & Pipeline Hygiene

· Maintain clean, accurate Salesforce records with minimal rework required.

· Log all outreach, follow‑ups, meeting notes, and customer sentiment.

· Support forecasting and pipeline reports to assist Sales Specialists and Team Manager with planning, forecasting, and opportunity identification.

· Reduce repeated errors through fast learning cycles and improved attention to detail.

4. Customer Engagement

· Provide personalised, attentive service that makes customers feel understood and supported.

· Offer guidance on straightforward product offerings, including standard demonstrations and onboarding support where required.

· Assist customers with basic troubleshooting or platform navigation before escalating.

5. Collaboration & Team Contribution

· Work closely with Sales Specialists to support opportunity progression and close gaps in the sales process.

· Participate in team calls, share insights, and proactively offer help during peak periods.

· Provide backup coverage for colleagues when absent.

· Model Pearson values and essential behaviours in all interactions and uphold high professional standards.

Success Metrics

· Collaboration & Problem-Solving: Works effectively with cross-functional teams, contributes to efficient service delivery, and handles moderately complex issues independently and escalates appropriately.

· Quality & Speed of Execution: High‑volume, timely, accurate task completion with reliable cadence.

· CRM Excellence: Records maintained to best‑practice standards; minimal clean‑up required.

· Pipeline Health: Reduction in dropped leads and improved handover to Sales Specialists.

· Customer Experience: Consistently delivers strong customer experiences, positive feedback and responsive, clear communication.

· Learning Velocity: Adapts quickly to new processes, rapid uptake of coaching and clear reduction in repeated errors.

Required Skills & Competencies

Core Skills

· 2+ years' experience in sales, sales support, customer service, or related commercial roles.

· Experience using Salesforce or equivalent CRM systems; familiarity with quoting workflows and digital product environments.

· Strong organisational and time management skills.

· Excellent written and verbal communication across diverse customer groups.

· Attention to detail and ability to work in a fast‑paced environment.

· Ability to work independently while also contributing effectively to team goals.

· Experience in clinical, healthcare, or educational assessment environments is advantageous.

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