Reception & Ecommerce Assistant

About the role

This position combines front-of-house reception and administration with ecommerce and digital support. You'll work closely with Management, Sales and Marketing and play an important role in both our day-to-day operations and online presence.

Key responsibilities

• Greet and assist customers and visitors professionally

• Answer and manage incoming phone calls

• Manage online chat enquiries

• Maintain a clean and organised reception and showroom area

• Receive deliveries and assist with stock and transfer paperwork

• Upload and maintain products in Magento

• Add and update product descriptions, specifications, pricing and images

• Assist with website updates and 404 URL redirects

• Assist with preparing website and social media content

• Use AI tools such as ChatGPT and Claude to assist with product content, research, formatting and everyday workflows

About you

• Minimum 1 year experience in reception, administration, ecommerce or a similar support role

• Excellent attention to detail and organisational skills

• Confident written and verbal communication

• Comfortable learning and working with new technology

• Proactive and able to work independently without constant supervision

• Able to manage competing priorities and take ownership of tasks

• Genuine interest in ecommerce, digital content, marketing and emerging technology

• Experience using AI tools such as ChatGPT is highly regarded

• Experience with Magento, Mac systems or Fishbowl Inventory is advantageous but not essential

About us

Cafeideas is a family-owned Australian business established in 2003. We supply commercial furniture and equipment to cafes, restaurants, hospitality venues and businesses across Australia, with showrooms in Sydney and Melbourne. We value people who are reliable, take initiative, communicate well and genuinely take ownership of their role.

Benefits

• Competitive salary based on experience

• Full-time Monday to Friday position

• Varied role combining reception, ecommerce and digital work

• Hands-on exposure to ecommerce, marketing and AI-assisted workflows

• Opportunity to develop skills beyond traditional administration

• Work directly with Management and key decision-makers

• Established family-owned Australian business

• Opportunity to grow as the role develops