Account Manager

**Key responsibilities**Retail account management*Manage the day-to-day relationship with assigned national retail accounts and maintain regular, professional communication with buyers, category teams, retail operations teams and store stakeholders.Build trusted working relationships across retailer head offices and store networks, ensuring requests, actions and issues are followed through to completion.Prepare for and participate in regular account meetings, sales reviews, planning sessions and operational discussions.Maintain clear account plans, meeting notes, action registers and customer records within the company's CRM and reporting systems.Identify account growth opportunities and provide recommendations to the Sales Director for strategic or commercial consideration.
2.Orders, stock and forecasting*Coordinate purchase orders, product availability, delivery timing and retailer requirements with supply chain, logistics, finance and customer service teams.Monitor open orders, backorders and delivery performance, escalating risks early and communicating accurate updates to customers.Support demand forecasting by gathering retailer forecasts, promotional expectations, sales trends and store-level feedback.Monitor sell-in, sell-through, stock-on-hand, weeks of cover and product performance, highlighting risks and opportunities.Assist with EDI, retailer portals, new-line forms, product data, item setup and other account administration.
3. Product launches, promotions and retail executionCoordinate new product launches and ranging implementation across online and physical retail channels.Work with retailers and internal marketing teams to deliver agreed promotional plans, campaigns, product content and launch activities.Coordinate display stock, demonstration units, point-of-sale materials, merchandising requirements and store communications.Conduct store visits to review product presentation, stock availability, staff knowledge, competitor activity and execution standards.Support retail events, trade shows, demonstrations and seasonal sales activities as required.
4. Training and product supportDeliver engaging product and sales training for retailer head-office teams, state teams and store staff.Help retail staff understand product selection, key technology, installation, customer qualification, warranty processes and common customer questions.Coordinate training schedules, venues, demonstration equipment and supporting materials with retailer and internal stakeholders.Gather retailer and customer feedback and share practical insights with sales, product, marketing and after-sales teams.
5. Issue resolution and internal coordination*Act as the central coordinator for day-to-day account issues involving orders, freight, invoices, claims, displays, product information and after-sales support.Work collaboratively with sales, marketing, operations, finance, logistics, technical support and service partners to resolve issues promptly.Maintain ownership of open actions and provide customers with clear progress updates until resolution.Prepare weekly and monthly account reports covering sales, orders, stock, forecasts, promotions, risks, opportunities and agreed actions.Track performance against account targets and agreed launch or promotional objectives.Support the preparation of range reviews, business reviews, promotional proposals, pricing files and retailer presentations.Ensure approved pricing, promotional funding and commercial arrangements are implemented accurately; refer negotiations or material changes to the Sales Director.

*Experience and qualifications*At least two years' experience in account management, retail sales, supplier management or a related commercial role.Experience working with Bunnings, Harvey Norman, JB Hi-Fi or another large Australian national retail chain is highly desirable.Demonstrated experience managing retailer relationships, orders, promotions, product launches and operational follow-through.Experience in consumer electronics, power garden, outdoor living, home improvement, appliances, hardware, technology or another relevant consumer-product category is preferred.Strong working knowledge of Microsoft Excel, PowerPoint and CRM or account-management systems.Current Australian driver's licence and the ability to travel regularly.