Safety and Quality Manager

Job Description
Agency Department of Health Work unit Oral Health Services
Job title Safety and Quality Manager Designation Administrative Officer 7
Job type Full time Duration Ongoing
Salary $120,877 - $130,039 Location Darwin
Position number 2157 RTF 354953 Closing 07/09/2026
Contact Officer Claire Phelan on 08 892 26473 or Claire.Phelan@nt.gov.au
About the agency http://www.health.nt.gov.au/
Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=354953

APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF
YOUR TERTIARY QUALIFICATIONS.
Information for applicants – inclusion and diversity and Special Measures recruitment plans
The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates
people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or
job, please discuss this with the contact officer. For more information about applying for this position and the merit process, go
to the OCPE website.
Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures plans, go
to the OCPE website.

Primary objective
The Safety and Quality Manager leads the development, implementation, and evaluation of quality, safety, risk management, accreditation,
and continuous improvement programs across the Oral Health Service, ensuring compliance with departmental policies and National
Safety and Quality Health Service Standards, and partnering with the Central Australia Quality Manager to support consistent quality,
safety, accreditation and improvement activities across both sectors.
Key duties and responsibilities

1. Provide strategic leadership and expert advice on quality, safety, risk management, consumer engagement, accreditation, and clinical
governance to support the delivery of safe, high-quality oral health services.

2. Lead and coordinate accreditation, audit, and quality improvement programs, ensuring compliance with relevant legislation, standards,
and ACHS/ACSQHC requirements.

3. Manage incident, complaint, feedback, and risk management systems, including investigations, reporting, corrective actions, and
continuous improvement initiatives.

4. Analyse quality and safety performance data and prepare reports, briefings, and recommendations to inform decision-making,
organisational learning, and service improvement.

5. Manage public complaints through investigations, preparing and issuing written correspondence or liaising directly with complainants
as required, and preparing reports and ministerial briefing where applicable.

6. Develop, implement, and evaluate policies, frameworks, education programs, and projects that strengthen quality, safety, and clinical
governance across the Oral Health Service.

Selection criteria
Essential
1. Demonstrated experience in quality, safety, risk management, and clinical governance within a healthcare environment.
2. Sound knowledge of National Safety and Quality Health Service (NSQHS) Standards accreditation standards and experience leading

accreditation, audit, and continuous quality improvement activities.
3. Working knowledge of NT Health and Oral Health Service policies, protocols, procedures, and relevant legislative and regulatory

requirements.
4. Highly developed analytical, investigation, and report-writing skills, with the ability to interpret data and provide evidence-based

recommendations.
5. Demonstrated ability to develop, implement, and evaluate policies, frameworks, projects, and quality improvement initiatives.
6. Well-developed leadership, communication, and stakeholder engagement skills, with the ability to build productive relationships,

influence outcomes, and manage competing priorities effectively.
Further information
Positions may be subject to pre-employment checks such as immunisation requirements, working with children clearance notice and
criminal history checks. A criminal history will not exclude an applicant from this position unless it is a relevant criminal history. For
immunisation requirements - Category A (direct contact with blood or body substances) or Category B (indirect contact with blood or
body substances), check with contact person for requirements.