Call Centre Manager

Great call centres aren't built by chance—they're built by exceptional leaders.

At OneCorp, we're looking for a Call Centre Manager who can build a high-performing appointment setting team, coach people to achieve their potential and create a culture where accountability, energy and continuous improvement drive outstanding results.

This is an opportunity to lead one of the most important departments in our business. Every client journey starts with your team, making your leadership a direct contributor to the growth and success of OneCorp.

Whether you're an experienced Call Centre Manager or an ambitious Team Leader ready to step into your first management role, this is your opportunity to take ownership of a department and make a real impact.

$95,000 + Super + Uncapped Performance Commission

OneCorp is an education and coaching business that helps everyday Australians understand how property can be used to build long-term wealth.

Our clients don't come to us to buy property—they come to us to gain clarity, confidence and a strategy before making any decisions. We educate first, helping clients understand what's possible before they commit to a path.

As Call Centre Manager, you'll be responsible for the overall performance, development and success of the Appointment Setting department.

You'll lead from the front, coaching your team, improving performance, recruiting top talent and creating an environment where people enjoy coming to work and achieving great results.

Working closely with the CEO, you'll have genuine ownership of your department and the opportunity to influence how it continues to grow.

• Lead, coach and develop a high-performing Appointment Setting team.

• Recruit, onboard and train new team members.

• Monitor team performance, KPIs and appointment quality.

• Conduct call coaching, quality assurance and one-on-one development sessions.

• Drive team engagement, accountability and performance.

• Improve call centre processes, systems and operational efficiency.

• Analyse reporting and performance data to identify opportunities for improvement.

• Work closely with the CEO to achieve business growth objectives.

• Ensure every client interaction reflects the OneCorp standard of excellence.

You're passionate about developing people and know that strong performance comes from consistent coaching, clear expectations and great leadership.

You'll ideally bring:

• Experience leading or supervising a call centre, appointment setting or inside sales team.

• Strong coaching and people development skills.

• A proven ability to improve team performance and achieve KPIs.

• Confidence managing performance conversations and creating accountability.

• Excellent communication and organisational skills.

• A proactive, solutions-focused mindset.

• A genuine desire to build a high-performing team.

Property or financial services experience is an advantage, but not essential.

We're building a business where high performers are recognised, rewarded and given the opportunity to grow.

In return, you'll receive:

• $95,000 + Super + Uncapped Performance Commission

• Genuine ownership of your department.

• Direct mentoring from the CEO.

• Clear opportunities for career progression.

• Ongoing leadership development.

• Modern systems, AI-powered technology and streamlined processes.

• A supportive, ambitious and high-performing team culture.

If you're ready to build a team, develop people and be rewarded for the success of those you lead, we'd love to hear from you.

Apply now with your resume and a short cover letter telling us why you're the right fit for OneCorp.