Team Leader, HDR Program Support

• Full time - 36.25 hours per week | Continuing position
• HEWL 7 $99,878 - $110,446 + 17% super and great benefits  
• Based in Townsville

Help shape the future of research at JCU. We’re looking for a dynamic and motivated Team Leader to guide our HDR Program Support Team and deliver exceptional services to Higher Degree Research candidates and supervisors across the University.

In this pivotal role, you’ll lead a small, high-performing team responsible for providing efficient, accurate and consistent academic and administrative support. You’ll coordinate workloads and priorities, streamline processes, and act as a key escalation point for complex queries—ensuring our HDR community receives outstanding service at every step.

You’ll contribute to strategic planning within the Graduate Research School, drive continuous improvement initiatives, and support compliance, reporting and audit requirements through high-quality data analysis and documentation. Your ability to build strong relationships, influence stakeholders and lead with authenticity will be central to your success.

What you’ll bring

• A relevant degree or equivalent experience in academic or research administration.

• Proven leadership capability, with experience developing teams and fostering a culture of service excellence.

• Strong organisational skills and the ability to manage competing priorities and complex projects.

• Excellent written communication and analytical skills, with confidence preparing reports and procedural documentation.

• Advanced interpersonal and negotiation skills, with the ability to work effectively across diverse areas of the University.

• Strong problem‑solving skills and sound judgement in resolving complex operational issues.

• Confidence using enterprise systems, databases and digital tools to support workflow efficiency.

Join a university committed to excellence, sustainability, reconciliation and delivering a brighter future for the Tropics. If you’re passionate about leading people, improving processes and supporting research success, we’d love to hear from you.

How to Apply and Contact Details

Apply now and help empower the next generation of researchers at JCU.

Click the ‘Apply’ button or visit the JCU Careers Page and follow these steps:

• Complete the application form
• Upload your current resume
• Upload a cover letter outlining your relevant experience and how your skills align with the role

Applications close: 14 September 2025

For further information, contact Gabby Ryan via email gabby.ryan@jcu.edu.au

JCU celebrates diversity and is committed to creating a safe, inclusive, and welcoming environment for all. We encourage applications from people of all backgrounds who meet the role requirements.