Vehicle Coordinator - Melbourne, Victoria

Position Overview:

We are seeking a professional, customer-focused individual to join our team as a Vehicle Coordinator in Melbourne, Victoria. This role is unique to our Genesis VIC location and combines client-facing responsibilities with vehicle management. The successful candidate will ensure smooth car drop-off and pick-up services for Genesis customers, including delivering loan vehicles and returning customer vehicles to the workshop. Employees will typically manage 2–4 vehicle deliveries per day and must demonstrate strong communication skills, attention to detail, and proficiency with technology platforms.

Key Responsibilities:

• Coordinate pick-up and drop-off times and locations directly with customers.
• Ensure safe driving practices at all times.
• Prepare vehicles for customer handover, including light car washing and interior detailing.
• Conduct thorough vehicle inspections to identify any damage.
• Refuel vehicles as needed.
• Manage vehicle logistics onsite, including moving vehicles around the dealership to maintain a clear and organized space.
• Use technology platforms efficiently to record vehicle movements, customer interactions, and service updates.
• Deliver excellent customer service; employees will be rated by customers on their interactions.

Key Skills and Qualifications:

• Professional appearance and polished demeanor.
• Excellent communication skills, ideally with prior client-facing experience.
• Competence in using technology and mobile applications.
• Strong attention to detail, particularly regarding vehicle condition and safety.
• Valid driver’s license and a safe driving record.
• Ability to work independently and manage time effectively.
• Physically capable of performing light cleaning and moving vehicles as required.

Additional Information:

This is a dynamic role that blends customer service with hands-on vehicle management. The ideal candidate is reliable, organized, and committed to providing a premium experience for Genesis customers.

Job Type: Casual (available for 38 hours per week)

Benefits:

• Professional development assistance
• Referral program

Supplemental pay types:

• Bonus
• Overtime pay
• Penalty rates
• Performance bonus

Licence/Certification:

• Manual Driver Licence (Required)

Work Authorisation:

• Australian citizen or Permanent resident
• Valid Visa Holder with Full Working Rights in Australia

Work Location: West Melbourne, VIC

Expected Start Date: Immediate

What sets First Class Valet apart?

First Class Valet are Australia’s experts in valet parking, driveway, and concierge solutions helping organisations deliver seamless and memorable customer experiences.

We invest in our people from day one, providing paid training before you even start. Our inclusive workforce is built on professionalism, personal growth, and development with a touch of fun to keep the smiles genuine. With teams operating in major cities nationwide, we’re proud to reflect our ethos of 'Above and Beyond' in every interaction.

Join the leaders in valet service and be part of a team that delivers excellence with every guest.

All successful candidates will be required to interview online and in person, provide driving records, and undergo a criminal background check.