Medical receptionist

Execute the Duties In accordance with the practice policies and procedures, the Medical Receptionist will:

- answer the telephone in a courteous and professional manner

-receive and convey messages in writing, verbally and electronically

- liaise with patients and their families in a compassionate manner • liaise with GPs, other health professionals and their staff

-make appointments

- scan and file documents

- prepare documents for mail out

-open, stamp and distribute incoming mail

- type documents as required, with a high level of accuracy

-monitor stationery and/or clinical supplies and place orders as required or directed, maintaining a working supply at all times

- book and organise staff and/or doctors’ meetings as directed

- participate in ongoing professional development

- contribute equitably to maintaining the cleanliness of the practice

•-maintain practice dress standards

- handle cash, EFTPOS and other payments and adhere to practice billing policy • ensure the practice building and rooms are clean, tidy and accessible

- perform other administrative duties as directed by the Practice Manager or Principal Doctor

Safety, quality and culture The Medical Receptionist will:

- participate in the practice risk management and quality improvement processes

-Co-operate with your employer with respect to any action taken by the employer to comply with any requirement imposed by or under the Health and Safety Acts, Regulations and codes of Practice

- record incidents and near misses in line with practice policy

-exercise duty of care including meeting practice standards and accountability • maintain patient and practice confidentiality at all times

- ensure the practice building and work spaces are conducive to a safe and practical work environment

-work to clinical governance processes and standards

- actively contribute to the development of a culture consistent with the values of the practice.

-Infection Control Responsibilities:

1.

Abide by MEDICAL CENTRE Policies and Practices as varied from time to time.

2.

Ensure Infection Control standards meet professional and ethical requirements

3.

Participate in Surveillance Activities and Hand Hygiene Audits

-Care of your own health and Safety and for the health and safety of anyone else