Enrolments and Family Engagement Coordinator

Enrolments & Family Engagement Coordinator

Shared Beginnings Early Learning – Southport, QLD

Full Time

Help Families Begin Their Early Learning Journey

At Shared Beginnings, we believe every child deserves a village. Our centres are built on strong relationships with families, educators and communities, guided by our philosophy:

Play. Learn. Thrive.

As our organisation continues to grow across multiple states, we are looking for one enthusiastic and people-focused team members to join our growing Enrolments & Family Engagement Team at our Southport Head Office. The team currently has 2 team members and you would be rounding out the team as the third star!

This role is perfect for someone who loves connecting with people, thrives on conversations, and enjoys helping families find the right early learning environment for their child.

🌈 About the Role

Reporting directly to our Head of Enrolments and Family Engagement, you will be one of the first points of contact for families, guiding them from their initial enquiry through to enrolment. Your role will focus on building strong relationships, supporting families through the enrolment process, and ensuring every family feels welcomed and supported.

You will also assist with enrolment administration and may support accounts-related tasks linked to family accounts.

💛 What You’ll Be Doing

Family Engagement & Enrolments

• Respond to family enquiries via phone, email and online platforms
• Build genuine relationships with prospective families
• Convert enquiries into enrolments through warm and supportive communication
• Book centre tours and orientations
• Liaise with Centre Directors to support the enrolment process
• Guide families through enrolment paperwork and onboarding

Administration & Systems

• Maintain accurate family and enrolment records
• Utilise a CRM system to manage enquiries and track lead conversions
• Work within Kidsoft to process enrolments and maintain records
• Work within the OWNA platform to manage family communications and bookings
• Monitor enquiry pipelines to support occupancy growth
• Ensure documentation and data is accurately recorded and maintained

Accounts Support (where required)

• Assist with family account enquiries
• Support reconciliation of enrolment-related accounts
• Liaise with the finance team when required

🌟 About You

You are someone who:

• Has a warm, confident and outgoing personality
• Enjoys talking with people and building connections over the phone
• Is highly organised and detail-oriented
• Is motivated by helping families find the right childcare solution
• Thrives in a fast-paced, collaborative team environment

Experience in Early Childhood Education is highly regarded, particularly if you understand enrolment processes and family engagement.

Experience using Kidsoft, CRM platforms or childcare management systems will be highly advantageous.

✨ Why Join Shared Beginnings?

• Work from our Southport Head Office
• Be part of a growing national early childhood organisation
• Supportive and collaborative leadership team
• Opportunity to grow with a rapidly expanding organisation
• Help families take their first step in their child’s early learning journey

At Shared Beginnings, we believe strong relationships create strong foundations for children and families.

If you enjoy building connections and helping families feel welcomed and supported, we would love to hear from you.

Apply now via SEEK