Customer Relationship Manager

• West End location, a short walk from South Brisbane station, Cultural Centre and local shops and eateries
• No collections experience required! Supportive training and career progression + gain a Cert III in Financial Services
• Earn monthly bonuses + more incentives and perks!

About your new role
As a Customer Relationship Manager, you’ll be at the frontline making outbound calls to locate customers and investigate overdue accounts on behalf of our clients. With a flexible approach, you’ll negotiate repayment plans and solutions to suit our customers’ circumstances. Our lucrative uncapped bonus scheme rewards near target achievement and our supportive team and award winning training programs will allow you to develop and advance your skills for a successful career in Financial Services.

What your new job involves

• Manage overdue accounts on behalf of leading Australian institutions
• Make and receive a high volume of calls
• Using databases and tools to locate and re-establish contact with customers
• Build trust and rapport while negotiating sustainable repayment solutions
• Handle objections and create positive outcomes for all parties
• Maintain adherence to industry regulations and compliance frameworks

What we can offer you!

• Earn monthly bonuses
• Hybrid work flexibility considered after 3 months (3 days office, 2 days WFH)
• Paid training + ongoing coaching and career progression pathways
• Certificate III in Financial Services on us
• Discounts and perks via our employee benefits platform
• Free membership and competitive rates with our Car Share partner and Novated Leasing options
• Health and wellbeing initiatives (24hr support with our EAP, discounted gym, health insurance, online fitness)
• Breakfast and fresh fruit in the office
• Paid volunteer days + option to purchase extra annual leave
• Regular team events + ‘Dress for Your Day’ culture
• End-of-Trip Facilities available for bicycle storage and showers

Who you are
Want to start or grow your career in Financial Services? We don’t need you to have collections experience, most of our leaders started in this role! You may have experience in call centres, retail, hospitality, sales, customer service or any role where communication and resilience are key.

• Excellent communication skills (verbal & written)
• Persistence and resilience in challenging conversations
• Natural flair for problem-solving 
• Confidence with computer systems and agile to learn new ones
• Share a passion for results in a fast-paced, target driven environment
• A willingness to learn, take feedback and grow

Essential: This is a permanent full-time (38 hours) position. Our Contact Centre operates from 7:30 am to 7:00 pm, Monday to Friday, and your roster will be scheduled within these hours.

National Credit Management Ltd. (NCML) is one of Australia’s industry leaders in end-to-end receivables management and a part of Credit Corp Group. We are an ASX-listed company with over 2000 staff across multiple locations in Australia, New Zealand, Philippines, the UK and USA. We work closely with regulators to provide sustainable financial solutions with the objective of improving our customers’ circumstances as a pathway to mainstream financial inclusion.

The diversity of our people is core to our ability to innovate, grow and achieve great outcomes for our people, customers, shareholders, and the community. We are committed to our inclusive and diverse workplace through attracting and retaining a workforce that reflects the community. We encourage applications from all culturally diverse backgrounds.

We are also committed to improving employment opportunities for Aboriginal and Torres Strait Islander peoples and we encourage applicants from Aboriginal and Torres Strait Islander descent to apply.