Service Scheduler / Office Manager

About us

At Energized Electrical and Communication Solutions, we are a specialist electrical contractor working in the critical power environment. Since 2009 we have committed to excellence in this sector. With a passion for innovation, we pride ourselves on delivering quality service and fostering a supportive work environment.

Due to growth we are looking to expand our team and seek the support of an administration professional.

The Role

The service administrator is critical to providing comprehensive support to the business and its staff. We seek a team player that is focused on ensuring we deliver outcomes that matter.

Tasks & Key Responsibilities

• Coordination of internal technicians and ongoing contract management

• Assist in managing client communications, often as the first point of contact into our business, including handling inquiries and scheduling service calls

• Prepare, organise and maintain office records

• Oversee company compliance and updates for both internal and external databases

• Preparation of statements and invoicing of works completed

• Provide administrative support to team members and project managers as required

• Quoting minor works and the procurement of materials

Qualifications & experience

• Previous experience in a service coordination role

• Simpro or service software experience would be highly regarded, but not essential

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with office management software

• Exceptional organisational skills with the ability to multitask and prioritize effectively

• Keen attention to detail and accuracy in handling documents and data

• Proactive and self-motivated, taking the initiative to resolve issues and complete tasks efficiently - ability to work unsupervised but also to collaborate as part of a team

• Strong work ethic, reliability, and commitment to wanting to get the job done

Benefits

• Competitive pay based on experience

• A positive and collaborative work culture where your contributions are valued

• Convenient office location with on-site parking, walking distance to Hemmant train station

• We are seeking 40 hours per week and able to negotiate distribution of hours with the successful applicant