Section Waiter / Senior Waiter

Key Responsibilities

Service Excellence

• Run your section with confidence — greeting guests, presenting menus, taking orders, and maintaining control of table pacing.
• Deliver service aligned to the San Lorenzo sequence — polished, attentive, and never rushed.
• Maintain exceptional presentation standards in table setup, glassware, cutlery, and floor appearance.
• Work closely with the kitchen and bar to coordinate timing and ensure seamless delivery.
• Confidently describe menu items, ingredients, and daily specials; make informed recommendations based on guest preferences.
• Present and pour wine with professionalism (training provided).
• Monitor table turnover and assist with reservations and seating transitions via SevenRooms reservations platform.
• Guest Experience is paramount.
• Build rapport with guests; anticipate their needs and remember preferences where possible.
• Handle guest concerns or special requests calmly and professionally, escalating to management when required.
• Uphold the San Lorenzo tone — refined, warm, and personal.

Teamwork & Communication

• Support other sections and assist runners and junior staff to maintain service flow.
• Participate in daily briefings, menu tastings, and product knowledge sessions.
• Maintain clear, respectful communication with colleagues and management.
• Take direction from Duty Managers and the Venue Manager; proactively contribute ideas for service improvements.

Candidate Profile

• Minimum 2 years’ experience in a quality restaurant, hotel, or premium dining venue.
• Knowledge of modern Italian cuisine and wine service is advantageous (training provided).
• Excellent communication, memory, and organisational skills.
• Polished presentation, articulate and professional demeanour.
• Calm under pressure; thrives in busy, high-end environments.
• Team-focused, reliable, and takes pride in consistency.
• Holds a current RSA (Victoria).
• Available for shifts Tuesday–Saturday, including lunch and dinner services.

Hours & Structure

• Part-time or full-time positions available.
• Typical shift schedule:
• Lunch service: 11 am – 4 pm
• Dinner service: 5 pm – close (~10:30 pm)
• No Sunday or Monday trade — ideal work/life balance for hospitality professionals.
• Additional hours available for private functions.

What We Offer

• Competitive hourly rate (above award) + tips.
• Staff meals and uniforms provided.
• Ongoing training in wine, cocktails, Italian cuisine, and premium service.
• Supportive, team-driven workplace with high standards and genuine camaraderie.

Job Types: Full-time, Part-time

Pay: $27.00 – $33.00 per hour

Work Location: In person