Plus Franchising - Business Performance Manager

Ready to help shape the future of one of Australia's fastest-growing fitness franchise networks? Viva Leisure, parent company to Plus Fitness, is on the hunt for a Business Performance Manager to join our Sydney HQ team.

This is a rare opportunity to work hands-on with the Plus Fitness franchise network, partnering directly with club owners and franchisees to drive performance, growth, and operational excellence across the board. You'll design and deliver national training and education programs, and roll out the processes and systems that help every club in the network perform at its best.

If you thrive on variety, love solving business problems, and want real influence over the success of a national franchise network, we'd love to hear from you.

Plus Fitness is an Australian-owned company that has been in operation since 1996 and has been recognized with awards for its outstanding performance. The introduction of our 24/7 gym model in 2011 has been a resounding success, resulting in the sale of over 250 franchises across Australia, New Zealand, and Asia. Plus Fitness prides itself on delivering exceptional service, first-class facilities, affordability, and convenience, all of which are the fundamental principles of our business model. A Plus Fitness franchise offers gym-goers everything they need in one location.

In 2020 Viva Leisure acquired Chain Collective Group with the aim to not only grow the fitness franchise brand domestically and internationally but to then also establish itself as a major franchisor in the Australian marketplace. In 2021 Chain Collective Group was created to become the franchising wing of Viva Leisure, under which multiple brands will continue to be developed and grow. 

Your key responsibilities are to:

• Analyse business data to prepare for support sessions with the franchisees.
• Deliver positive, motivating and effective support sessions that help frachisees grow their business.
• Conduct regular and constructive club visits to ensure facility compliance and provide effective business support.
• Help franchisees to understand key business metrics and work with them to improve their profitability.
• Promote and uphold brand standards across the network.
• Maintain a broad understanding of all aspects of the business and collaborate with team specialists to drive strong results.
• Build a strong business knowledge and assist in resolving outstanding issues effectively.

Our ideal candidate will bring: 

• Relevant experience in the fitness industry; multi-site experience is an advantage.
• Effective communicator with the ability to build rapport with business owners and key internal stakeholders.
• Strong commercial and business acumen, with the ability to use data to make informed recommendations.
• Ability to work autonomously and as part of a team.
• Self-motivated and driven to grow the brand and deepen industry knowledge.
• Highly organised, quick to learn, and skilled in time management.
• Exceptional attention to detail.
• Confident in delivering and presenting training to audiences of various sizes.
• Proven success in developing and implementing growth strategies that improve performance outcomes. 

As an employer of choice, Viva prides itself on supporting you in the best way possible by providing a range of incentives that meet the everyday needs of our people. These include Flexible Work Arrangements, Paid Parental Leave, a national complimentary fitness membership to our brands, compensated parking, drinks, snacks, and paid lunch daily.

To be specific, as a valued member of our team you will receive:

• A free membership for you and a plus one to access any of our awesome Club Lime and hiit republic facilities
• Free parking at our local Club Lime Rosebery 350m from the office
• A full kitchen including catering, drinks, snacks and lunch… daily!
• CU Health – virtual GPs, Psychologists, Dietitians and Health Coaches, available anytime, anywhere (permanent employees)
• Access to Flare Benefits, including everyday discounts with leading brands, discounted health insurance, utility savings, and novated leasing options for eligible employees.
• Flexible Work Arrangements (subject to approval)
• A welcome pack inclusive of corporate clothing, gym bag, Frank Green water bottle and coffee cup

Above all, Viva is committed to fostering a diverse and inclusive culture where every background, perspective, gender, and identity is celebrated. We believe in empowering everyone to be themselves, knowing that it's when we embrace our differences that we perform at our best.

We make every opportunity last at Viva and are looking to find members of the team to upskill and develop all with the aim to make Viva the best place to work. 

At Viva Leisure, our mission is simple: to connect health and wellness to as many people as possible through our awesome, affordable, and accessible facilities. Our vision is to be the number one in the industry - benefitting our members, shareholders, franchisees, communities, and employees alike.

Established in 2004, Viva Leisure is an Australian-owned, ASX-listed company offering a diverse range of health and fitness solutions, including big-box health clubs, express gyms, high-intensity group training, Pilates, yoga, aquatics, women’s-only facilities, personal training, wellness, and sports nutrition. Our portfolio includes Club Lime, hiit republic, Plus Fitness, GROUNDUP, Zoo Fit, and Supp Society, with more than 300 corporate-owned and franchised locations across Australia and internationally.

In 2020, Viva Leisure acquired Chain Collective Group, which now operates as the franchising arm of the business, with Plus Fitness as its flagship brand.

In 2024, Viva Leisure acquired a 34% equity stake in Boutique Fitness Studios (BFS), the master franchisee for Club Pilates, Rumble Boxing, StretchLab, and CycleBar. As part of this partnership, Viva's Rebalance studios successfully transitioned to Club Pilates. Viva also acquired a 25% equity stake in World Gym Australia, together with three corporate-owned World Gym clubs in Queensland - Stafford, Coomera and Underwood.

In 2026, Viva expanded its corporate World Gym portfolio with the opening of its flagship Canberra location and launched its newest fitness brand, Zoo Fit.

ACKNOWLEDGEMENT

Viva Leisure acknowledges and pays respect to the Traditional Custodians of Country throughout Australia. We are grateful for the opportunity to operate facilities on these lands and to contribute to the health and well-being of all communities we form part of.

As a company dedicated to promoting health and wellness, we are committed to fostering an inclusive environment within our facilities and workplaces that welcomes, respects and celebrates the rich cultural heritage of Indigenous peoples.

Viva Leisure reserves the right to close this advertisement prior to the stated closing date should a suitable candidate be identified.