Contract & Claims Administrator

Position Information:

As a Contract & Claims Administrator, you will play a critical role in ensuring the effective and efficient management and administration of contractual terms, claims, invoicing, change orders and accounts receivable collection across all projects.

The role will be a key contributor to the maintenance of Parratech’s premier client service and successful and timely delivery of projects by ensuring that all contracts are managed efficiently, compliant with legal and project requirements, and aligned with organisational goals.

Key Performance Indicators (KPI's):

• Ontime, accurate and complete progress claims and invoicing
• Effective contractual compliance and management, including client guarantees
• Resolution of contract issues and disputes, including preparation and submission of change orders
• Claims and dispute management efficiency
• On time collection of accounts receivables
• Continuous improvement of processes and procedures

Key Responsibilities:

1. Contractual documentation:

• Accurate and timely document management of contracts, purchase orders, letters / formal indication of intents and other key items (i.e., key client communication relating to project claims)
• Communication with Revenue and Legal teams to ensure all formal contractual documentation is fully executed and complete
• Ownership of saving and collating contract administration folders and documents

2. Claims and billings

• Proactive and effective communication with all internal and external stakeholders to understand project status, cost and milestones
• Accurate, complete and timely preparation and approval of progress claims and supporting documentation
• Accurate, complete and timely submission of all project and retention invoices

3. Change orders, variations and disputes

• Act as the key point of contact and information gatherer for preparation, calculation and submission of change orders
• Accurate, complete and timely submission of change orders, claims and associated invoices to the client (or internally)
• Proactive, commercial and client focused address of project disputes and issues, escalating where relevant and required

4. Accounts Receivable and Client Guarantees

• Proactive and timely management of accounts receivable, including correspondence and follow up on outstanding or overdue accounts
• Working closely with Finance and Revenue teams to ensure effective client management and service while ensuring receipts on time
• Accountability and maintenance of all client guarantees, including preparation, internal and external approval, submission and expiry

5. Reporting and continuous improvement

• Ongoing and regular reporting to key business stakeholders on items such as project status, billing progress, change orders
• Keeping detailed records and ensuring that reports are accurate and up to date will be vital for internal reviews and audits.
• Leading and execution of continuous improvement in all relevant processes including updating of standard operating procedures and new system integrations