Clinic Receptionist

Join Our Team as a Full-Time Clinic Receptionist at ScoliCare (Melbourne/St Kilda)

About ScoliCare

ScoliCare is a global leader in non-surgical scoliosis and kyphosis treatment. We're dedicated to improving the lives of patients through innovative scoliosis-specific exercises and advanced custom bracing. Utilising our cutting-edge scanning technology and proprietary brace design, we deliver world-class care in Australia and other countries. At ScoliCare, we're driven by a mission to provide unparalleled understanding, education, and innovation in scoliosis treatment. Learn more at www.scolicare.com.

The Opportunity

We're seeking a dynamic and detail-oriented Clinic Receptionist on a full-time basis to join our busy Melbourne clinic with is located on St Kilda Rd. This is a standard full-time position, working Monday to Friday 9am-5pm.

As the first point of contact for our patients and their families, delivering exceptional customer service is a key aspect of this role. You will play a crucial part in creating a welcoming, supportive, and efficient environment from the moment they walk through the door. Reporting to the Clinic Manager and supported by our dedicated administrative team, you'll thrive in this fast-paced setting if you are an achievement-driven self-starter who brings strong multitasking abilities and a meticulous attention to detail to your daily work. This is a fantastic opportunity to grow your career within a vibrant and expanding organisation.

Your Responsibilities

• Deliver Exceptional Customer Service: Leverage your proven track record of excellent customer service to build rapport, anticipate patient needs, and ensure a consistently positive clinic experience from start to finish.

• Create a Warm Welcome: Greet patients, family members, and visitors with a friendly and professional demeanor.

• Manage Inquiries & Appointments: Handle patient inquiries in person and over the phone, and accurately schedule appointments.

• Ensure Seamless Communication: Maintain clear and effective communication with staff and patients.

• Process Transactions & Reconciliations: Manage patient payments and perform end-of-day reconciliations.

• Address Concerns & Escalate Issues: Handle patient complaints and escalate complex issues to the Clinic Manager.

• Maintain Office Efficiency: Perform data entry, manage mail and filing, order office supplies, and maintain clinic stocktake.

• Uphold Cleanliness: Ensure the reception area and office are clean and organised.

• Support Clinic Events: Assist with the organisation and execution of clinic events and seminars.

What We Offer

• Comprehensive Training: Receive thorough and ongoing training to excel in your role.

• Collaborative Team Environment: Work alongside a supportive and approachable multidisciplinary team.

• Engaging Company Culture: Enjoy a positive team culture with regular staff bonding activities.

• Career Growth Potential: Opportunity to grow your career within a growing global company.

Essential Skills & Experience

• Proven Customer Service Track Record: Demonstrated experience in a customer service, front-facing, or sales role, with a proven ability to deliver exceptional care and build positive relationships.

• Strong Multitasking Abilities: Ability to thrive in a fast-paced environment, efficiently juggling phone inquiries, patient check-ins, and administrative duties.

• Meticulous Attention to Detail: High accuracy in scheduling appointments, processing payments, performing end-of-day reconciliations, and managing data entry.

• Excellent Communication: Strong written and verbal communication skills with a compassionate, professional demeanor.

• Technical Proficiency: Strong computer skills, including proficiency in Microsoft Office and the ability to quickly learn clinic management software.

• Flexible Availability: Availability to work during school holidays.

Desirable Skills & Experience

• Experience with Cliniko practice management software.

• Experience with Salesforce CRM.

• Experience within a high-call environment.

• Previous experience in a sales environment.

• Previous experience in a healthcare setting.

Ready to Make a Difference?

If you're a passionate and dedicated individual who meets the criteria above, we encourage you to apply via Seek.