Senior Coordinator Cyber Response

Senior Coordinator Cyber Response

• Role: Ongoing, full-time (35hpw)
• Salary: Clerk Grade 9/10 - $133,348 to $146,945 base salary p/a plus superannuation and annual leave loading.
• Location: Sydney CBD, with hybrid working conditions and a 50% office presence required. Flexible working arrangements may be available in line with the DCS Flexible Working Policy.

About the Role

Cyber Security NSW is seeking a Senior Coordinator to join the Cyber Incident Response Team. We are looking for a highly organised professional with experience leading, coordinating and managing a diverse group of technical specialists to support cyber incident response activities across the NSW Government. The ideal candidate will have a strong focus on operational efficiency, team leadership and continuous improvement.

In this role, you will foster a collaborative work environment and ensure alignment with ICT and cyber security strategies to support the achievement of key business objectives.



This role includes participation in an on-call roster and may require work outside standard business hours in response to reportable cyber incidents. Flexibility and responsiveness are essential.


Key Accountabilities

• Develop, document, implement and monitor business systems, procedures and methods, and adapt processes and techniques, to facilitate efficient business operations and make recommendations to improve efficiency, cost management and service delivery.
• Lead and manage the coordination of a diverse group of technical professionals in the execution of cyber response, ensuring effective coordination, triaging and resolution of cyber incidents.
• Manage and oversee operations, identifying, allocating and managing resources to ensure the delivery of core business requirements and the meeting of performance expectations.
• Analyse and interpret operations performance data to proactively address trends and issues and support the senior leaders in leading change across operational teams to embed change in systems, policies and procedures, and ways of working.
• Lead, manage and contribute to continuous business and customer service improvement initiatives to ensure optimal service delivery.
• Develop and maintain strong working relationships and networks to ensure effective coordination of information, timely responses to meet business strategies, and foster a positive customer experience.
• Develop, review and implement improved business procedures for cyber response capability, develop assessment protocols, guidance and supporting material, and facilitate technical advice and training to support professional development and capability building.
• Maintain an in-depth knowledge of business operations, challenges and objectives, ensuring initiatives are integrated effectively into operational plans to deliver effective outcomes

About You
To be successful in this role, you will demonstrate:

• The ability to participate in an on-call roster and work outside standard business hours, including weekends and public holidays, when responding to reportable cyber incidents. Note: this requirement only applies when rostered for on-call duties.
• Experience delivering high-quality business support services while managing competing priorities, tight timeframes and changing demands.
• Proven ability to lead collaborative and high-performing teams, supporting team members to resolve issues and deliver quality outcomes in a complex environment.
• Strong analytical and problem-solving skills, with the ability to continuously review and improve systems, processes and procedures while ensuring compliance with legislative and organisational requirements.

Highly Desirable

• Possession of, or willingness to obtain, an industry-recognised cyber security certification such as CISSP (Certified Information Systems Security Professional) or CISM (Certified Information Security Manager).

Essential requirements

• Must be an Australian Citizen with the ability to obtain and maintain a Baseline, or higher, National Security Clearance and successfully undergo a National Police Check.
• Demonstrated technical experience in cyber incident response, including the use of cyber security tools, technologies and methodologies.
• Ability to work on a continuous rostered on-call basis, including outside standard working hours such as evenings, weekends, and public holidays, as required

How to apply

Please click 'Apply Online' and submit your application with:

• A resume (max four pages) detailing relevant knowledge, skills and experience.
• A cover letter (max two pages) addressing how you meet the key accountabilities within the Role Description and the Job Advert.

To learn more about the role please review the Role Description or contact the Hiring Manager, Jai Satyanarayan, via ••••@cyber.nsw.gov.au.



Why work for Cyber NSW?

Flexible working: We offer a broad range of flexible working arrangements.

Career development: Ongoing learning and development opportunities through expert-led sessions, online training and professional development opportunities.

Work-life balance: Flex time accrual for extra hours worked (for non-Exec roles) based on a 35-hour work week.

Wellbeing support: Access to employee assistance programs, including EAP, Fitness Passport, and wellbeing initiatives.

Inclusive culture: Staff led Employee Resource Groups (ERGs) including DCS Pride, Young Professionals Network and more.

Leave entitlements: Four weeks annual leave and paid sick leave, carer's leave, and long service leave.



About the team

Cyber Security Defence & Capability (CDC) provides safeguarding measures to strengthen cyber security across the NSW Government. CDC delivers cyber incident response and recovery capabilities, develops intelligence on the cyber threat landscape and issues alerts regarding vulnerabilities impacting NSW government systems and services.

About Cyber Security NSW

Cyber Security NSW provides centralised services and all-of-government leadership to drive a cyber-resilient NSW Government that can safeguard the confidentiality, integrity and availability of government systems, services and data for NSW communities.

Cyber Security NSW is an all-of-government function located within Digital NSW in the Department of Customer Service. Learn more about Our Vision and Cyber Security NSW.

ID Support NSW is a nation-leading business unit in Cyber Security NSW that deliver public-facing advisory services dedicated to assisting victims of identity theft and crime and supports the NSW Governments data breach response. With recent data breaches and increasing fraud, identity resilience is key to preventing misuse. Learn more about ID Support NSW and help shape how identities are protected and remediated in NSW.



Salary Grade 9/10, with the base salary for this role starting at $133,348 base plus superannuation

Click Here to access the Role Description . For enquiries relating to recruitment please contact Amy Vierboom via ••••@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Thursday 10th September @ 9.59am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.


Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 •••• •130 or ••••@customerservice.nsw.gov.au.

For more information, please visit


Information on some of the different types of disabilities

Information on adjustments available for the recruitment process