Western Sydney Airport - Cargo Duty Manager

At Star Aviation, we’re big enough to manage, but small enough to care. With us, you’ll experience the scale of working with Australia’s leading airlines, while still being part of a business that treats you like an individual.

Our values are at the heart of everything we do, and we’re excited to welcome people who share them. When we work with those who live our values every day, we strengthen and protect the great culture that defines Star Aviation, ensuring it continues to deliver exceptional results for our people, our partners, and our passengers. 

How We Support You
We'll support your growth with ongoing career training and development through our in-house programs, and you'll enjoy access to discounts and benefits across a range of lifestyle and retail brands like SpecSavers, Hello Fresh, Koala Furniture and many others. Additionally employees can join Fitness Passport when you are a Star Aviation employee.

About the Role
As a Duty Manager, you will primarily be responsible on a shift basis, for the day-to- day oversight and management of Star Aviation’s airport operations, encompassing both above and below-wing servicing requirements. This role has a strong focus on people development and performance management, developing a strong culture of high performing teams. In addition, the role demands a strong focus delivering an extremely high standard of service, while meeting operational service level agreement targets in a fast-paced environment.
 

Service Delivery and Shift Management 

• Oversee all cargo terminal operations during shift, including receipt, dispatch and storage of freight

• Ensure compliance with airline, regulatory and customer requirements for cargo handling

• Manage operational performance across import, export and transfer freight activities

• Ensure KPIs relating to safety, service delivery, on-time performance and productivity are achieved

• Act as the primary escalation point for operational issues, disruptions and irregularities

• Liaise with airlines, freight forwarders and terminal stakeholders on day of operations

• Complete and review all shift reporting, including operational and safety reports

• Monitor warehouse flow and ensure efficient use of space, equipment and labour

• Provide operational support and relief duties where required
   

Workforce Planning and People Management 

• Supervise and coordinate cargo operational staff on shift

• Manage day of operations including backfill for unplanned absences

• Lead, coach and develop team members to improve performance and capability

• Ensure staff training compliance and competency requirements are maintained 

• Promote a strong safety culture aligned with aviation and WHS standards

• Manage performance issues and resolve conflict at an operational level

• Ensure adherence to fatigue management, licensing and qualification requirements

Standards, Compliance and Safety

• Ensure compliance with aviation security, dangerous goods and cargo handling regulations
• Monitor adherence to company procedures, airline requirements and regulatory standards
• Investigate incidents, damages and non-compliance, and escalate as required
• Maintain accurate records and reporting in line with operational requirements

Skills and Experience

• Experience supervising teams in cargo, logistics or aviation operations

• Demonstrated leadership capability in a fast paced operational environment

• Experience in warehouse or freight terminal operations 

• Valid Australian Drivers Licence

• Ability to obtain and hold a valid Aviation Security Identification Card (ASIC)

• Ability to obtain and maintain a valid Airside Driving Authority (ADA)

• Dangerous Goods certification

• Forklift Licence

• First Aid Certification

• Excellent organisation & time management skills 

• Strong ability to multi-task, prioritise and meet deadlines 

• Customer focus to deliver exceptional service 

• Ability to adapt to changing priorities and situations