Business Manager Client Service - Defence

• Competitive salary with car allowance
• Onsite parking
• Collaborative and supportive team culture

About the Company

As one of Australia's leading security companies, with a national footprint across Australia, MSS Security has unrivalled experience in delivering the highest quality of service & protecting some of the nation's highest profile sites. To find out more visit our website at www.msssecurity.com.au


Our employees enjoy working with MSS because we:

• Have a high people and culture focus
• Offer extensive development and progression opportunities
• Provide stability and certainty in a role
• Work collaboratively together and are high achievement focused
• Because we know how to have fun whilst getting the job done

About the role

The position is primarily responsible for the Defence portfolio, in which you will be part of an enthusiastic, committed and customer focused team. You will be responsible for providing exceptional customer service to all our customers, and you will build strong relationships with your internal stakeholders.


Duties include but are not limited to:

• Workforce management to ensure service delivery complies with contract requirements
• Support for recruitment to ensure a pool of security-cleared personnel to underpin anticipated workforce demands and surge requirements
• Service delivery monitoring ensuring MSS Security meet quality (compliance and conformance) and performance requirements
• Resolution of service delivery non-performance, non-compliance, and non-conformance issues, including development of service delivery improvement and innovation initiatives
• Data collation and preparation of contract service delivery reports
• Support the Regional Manager with Contract Change Proposals
• Undertake procurement to support service delivery
• Collate site-specific Risk Registers and identify opportunities to reduce risk
• Contribute to the regional IMS implementation, business system improvements, the Business Improvement Plan, and the regional Business Continuity Plan.

Skills & experience

• Experience working within defence or other industries with a similarly complex regulatory framework
• Workforce management including rostering, labour planning and operational demand forecasting
• Strong communication skills with capacity for adaption according to audience.
• Administrative competence including systems, correspondence, time management, document control and reporting.
• People management skills including expectations, coaching / mentoring, performance management, disciplinary matters, succession planning and employee retention.
• Experience drafting standard operating procedures and auditing against such systems.
• ACT Security Licence
• Must be an Australian citizen, eligible for AGSVA clearance / DCAC.
• Cert IV or higher in Leadership, Management or equivalent discipline, or willingness to complete.

How to apply

MSS Security is an Equal Opportunity Employer. We value the unique backgrounds, experiences and contributions of each person and encourage and celebrate diversity. We are proud to be certified by the Workplace Gender Equality Agency, a partner and supporter of Veterans employment and are currently developing our first Innovate Reconciliation Action Plan. Click APPLY to complete your application and you will be prompted to answer a few simple questions and upload your cover letter and CV.


To give yourself the best opportunity to progress your application, please outline in your cover letter how your skills and experience meet the role requirements.

Thanks for taking the time to consider MSS as a future employer and we look forward to hearing from you.