Assistant Manager

The Malvernvale Hotel is a cornerstone of the Malvern hospitality scene. We take pride in delivering exceptional dining, a vibrant sports bar, high-standard gaming and TAB facilities, and warm pub hospitality for our team and community alike. We are dynamic, fast-paced, and committed to operational excellence across all areas of the venue.

About the role

We are seeking an energetic, experienced, and hands-on Assistant Manager to join our leadership team. Working closely alongside the General Manager, you will play a pivotal role in driving daily operations across our Bistro, Sports Bar, TAB, and Gaming Room. The ideal candidate will combine strong floor management skills with a thorough operational understanding of Victorian Gaming regulations, Responsible Gambling standards, and TAB wagering services.

Key responsibilities

• Hands-on leadership of daily venue operations, opening/closing procedures, and cross-floor supervision (Function, Bistro, Bar, Sports Bar, TAB, and Gaming)

• Oversee daily gaming room compliance, cash handling/clearances, payouts, and TAB terminal wagering services

• Strict enforcement of Victorian Responsible Gambling (RSG/RCG) practices, RSA, and venue licensing conditions

• Guide, train, and motivate service, bar, and gaming staff to maintain consistently high service standards and positive team morale

• Act as the primary escalation point during shifts, maintaining strong patron relationships in both social and gaming spaces

• Assist with float management, reconciliation of cash drawers/EFT, stock control, and daily gaming audits

About you

• 2+ years of supervisory or assistant management experience within a high-volume hotel or gaming pub environment

• Solid operational understanding of electronic gaming machines (EGMs), TAB terminals/wagering systems, and gaming room floor management

• Current Victorian RSA (Responsible Service of Alcohol)

• Current RSG (Responsible Service of Gambling)

• Valid VCGLR / VGCCC Gaming Industry Employee License

• Dynamic, approachable, and proactive leadership style with a strong eye for regulatory detail

• Flexibility to work a rotating roster including nights, weekends, and public holidays

What We Offer

• Competitive salary package aligned with experience

• Clear opportunities for career progression and professional development

• Supportive venue leadership and structured team environment

• Staff discounts and a positive workplace culture