Customer Experience Officer Headspace

Social Futures is a community-services organisation, committed to supporting people to live their best lives. With a history spanning over 50 years, we work alongside individuals, families and communities to create positive social change and deliver services/programs that strengthen wellbeing, inclusion and opportunity.

 We are seeking a Customer Experience Officer  to join our team at headspace Tweed Heads.

Why join us?

• Meaningful work that makes a difference
• Supportive and collaborative team culture
• Professional development and career growth opportunities
• Competitive salary, salary packaging and wellness benefits 

What you'll be doing

• Be the first point of contact for Young People and their families to access headspace supports
• Provide administrative and reception support at headspace Tweed Heads
• Build relationships with young people, their families and other visitors to headspace Tweed Heads
• Contribute to a multidisciplinary team who provide  both 1:1 and community engagement support to Young People in the Tweed Heads region 

What we're looking for

• Previous experience in a customer service role, with experience working with a diverse community including young people who may present in distress.
• Well-developed interpersonal skills, which includes the ability to communicate effectively providing relevant and accurate information.
• Demonstrated ability to prioritise tasks, problem solve, generate solutions and work collaboratively to achieve a successful outcome.
• Ability to use technology to effectively undertake a wide range of administrative functions.
• Experience using medical reception software such as Best Practice (prefferednot essential)

Social Futures is committed to building an inclusive workplace where everyone feels valued, respected, and supported to thrive. We actively encourage applications from key communities, including Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, LGBTIQSB+ people, and those with lived experience and expertise. We are committed to providing an accessible recruitment process and encourage candidates to request reasonable adjustments if needed.

Please read about the role in the Position Description, click here  (If you are viewing this advert on SEEK,  the position description will be available for review after you click "Apply")

How to Apply:
Please upload an up-to-date resume with your working experience, along with a cover letter showcasing how you align with the role requirements, Social Futures values, and why the role is of interest to you.  
We encourage you to apply early as we will be interviewing as applications come in and will close the advert when the position is filled. 

For more information about Social Futures please visit our website https://socialfutures.org.au/work-with-us/

For further information about the role, or to request adjustments to the recruitment process please contact Seb Bice on 04•• ••• 495

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