Service Technician

Audio Visual Service Technician

Join a Team That Keeps Critical AV Technology Performing at Its Best
Location: Melbourne, VIC
Employment Type: Full Time
Company: EQUANS ANZ

At EQUANS, we don't just maintain technology, we enable better communication, collaboration, learning, healthcare, and public services across Australia.

We're looking for an experienced Audio-Visual Service Technician who thrives on solving technical challenges, delivering exceptional customer experiences, and working with leading-edge AV and videoconferencing technologies across diverse environments including government, healthcare, education, commercial, and residential sectors.

This is an opportunity to join a global leader where safety, innovation, and technical excellence are at the heart of everything we do.

Why Join EQUANS?

✅ Work on diverse and technically challenging AV environments

✅ Join a respected global organisation with strong local delivery

✅ Ongoing training, certification support and professional development

✅ Exposure to leading AV and Unified Communications technologies

✅ Autonomous field-based role with strong team support

✅ Career growth opportunities across a broad range of technical services

About the Role
As an Audio-Visual Service Technician, you will be responsible for the preventative maintenance, fault diagnosis, repair, and ongoing support of commercial-grade audio visual and videoconferencing systems.

You will act as a trusted technical advisor to customers, ensuring their AV infrastructure remains reliable, operational, and optimised for business-critical environments.

Success in this role requires strong troubleshooting skills, excellent customer service, and the ability to work independently while maintaining the highest standards of safety, quality, and professionalism.

Key Responsibilities

Technical Service & Support

• Deliver priority on-site and remote support for AV and videoconferencing systems
• Diagnose, troubleshoot and repair commercial-grade AV equipment
• Perform preventative and corrective maintenance activities
• Respond to incidents and service requests within agreed service levels
• Provide technical assistance and user support for AV and VC technologies
• Develop and maintain user guides and operational documentation
• Maintain accurate asset registers, spare parts inventories and service records
• Assist with repair quotations where warranties have expired
• Ensure all work is completed in accordance with company quality standards and customer expectations

About You

You're a proactive and customer-focused AV professional who enjoys being hands-on, solving problems, and working with a variety of technologies and environments.
You take pride in delivering high-quality work, building strong customer relationships, and continually developing your technical expertise.

Essential Skills & Experience

• Demonstrated experience within the Audio Visual industry
• Strong fault-finding and troubleshooting capability
• Experience supporting AV and videoconferencing systems
• Excellent communication and stakeholder management skills
• Strong customer service orientation
• Ability to manage competing priorities and work autonomously
• Construction Industry White Card
• Current Australian Driver's Licence

Preferred Qualifications

• Undergraduate qualification or relevant technical certification in a related field
• Experience supporting enterprise AV, unified communications or collaboration technologies
• Understanding of service management principles and ticketing systems

Ready to Join a Global Leader?

If you're passionate about technology, enjoy solving complex technical problems, and want to be part of a team delivering essential AV services across some of Australia's most important sectors, we'd love to hear from you.

Apply now and help shape the future of connected workplaces, education environments, healthcare facilities and community spaces with EQUANS.