Automation Engineer

Join Infoxchange and help bring our mission of Technology for Social Justice to life. This Full-Time Permanent role is based in Melbourne and offers the opportunity to make a real impact.

A bit about us

Infoxchange is a leading not-for-profit social enterprise that has been delivering technology for social justice for over 35 years.

We tackle the biggest social challenges through the smart and creative use of technology. We work with community, government and corporate partners to solve issues around homelessness, family violence, mental health, disability as well as supporting families, women and young people, and First Nations communities.

Our products and services are used by 38,000+ community and government services. We provide the right tools to improve efficiency and deliver greater impact. And through our work in digital inclusion and social innovation we use technology to empower people experiencing disadvantage, driving social inclusion, and creating stronger communities. We believe no-one should be left behind in today’s digital world.

We are Australia’s leading technology not-for-profit dedicated to using digital tools and systems to improve the lives of people experiencing disadvantage and the organisations that support them.

Our culture

Our Values – Commitment, Inclusion, Collaboration, Innovation and Accountability, are our core beliefs and act as our guiding principles, in alignment with ‘The IX Way’. They provide us with purpose and direction and set the tone for our everyday interactions with each other, our customers, our partners and our wider stakeholders.

We’re proud to be Great Place to Work® certified for the second year in a row.

At Infoxchange we are dedicated to fostering an inclusive, fair, and supportive environment where everyone can authentically be themselves. Over 95% of our employees agree that we treat everyone fairly, regardless of sexual orientation, race, or gender, and believe that diversity and respect are fundamental to our core values.

About the role 

Infoxchange is leading a cross-sector partnership to build the capability of the not-for-profit sector through the Digital Transformation Hub (the Hub) which provides tailored resources to help more than 10,000 organisations each year leverage digital technologies and amplify their impact. The Hub is an integrated set of web-based Digital Guides, training materials (webinars/ online learning courses) and expert advice. 

The Automation Engineer will work at the intersection of artificial intelligence, automation and digital capability. As organisations increasingly look to move beyond experimentation and into practical adoption, this role will design, build and implement AI-powered workflows and automation solutions that improve efficiency, reduce manual effort and create meaningful impact for both Infoxchange and the not-for-profit sector. The role combines deep technical expertise with a strong understanding of organisational change, helping translate emerging technologies into practical, secure and scalable solutions. 

Working closely with both the Digital Transformation Hub and Infoxchange's IT Services team, the Automation Engineer will identify automation opportunities, develop AI-enabled solutions across Microsoft 365 and related platforms, and support organisations to adopt these technologies responsibly. The role will contribute to sector capability building through the development of reusable solutions, practical resources and thought leadership, while ensuring automation and AI initiatives align with robust governance, security and risk management practices.

Key duties and responsibilities

AI & Intelligent Automation Engineering 

• Identify, design, develop and optimise AI and automation solutions, including AI agents, copilots and intelligent workflows, using Microsoft Power Platform, Copilot Studio, Microsoft 365, AI services and related technologies.
  
• Ensure solutions are well-documented, monitored and sustainable for clients and internal teams to manage and maintain.
  
• Partner with DTH, ITS and organisational stakeholders to integrate AI and automation into business processes, ensuring solutions meet operational, customer and sector needs.
  
• Apply responsible AI, security, privacy and risk management principles to all automation and AI initiatives, implementing appropriate governance controls and guardrails.
  

Sector Capability Building & Client engagement 

• Contribute to the development of practical resources, templates, case studies and tools that help not-for-profit organisations adopt AI and automation.
  
• Support the delivery of workshops, webinars, mentoring and advisory services focused on AI and automation capability building and supporting knowledge transfer for deployed solutions.
  
• Work alongside DTH consultants to embed automation and AI expertise into Digital Transformation Hub programs and initiatives.
  
• Provide clear, pragmatic advice on automation approaches, benefits, and limitations. 
  

Analysis & Continuous Improvement 

• Maintain clear documentation for automated processes, known issues, and remediation steps.
  
• Contribute to continuous improvement of DTH and ITS services, standards, and delivery practices.
  
• Maintain awareness of emerging technologies, trends and best practice approaches across AI, automation and digital transformation.
  
• Contribute to a culture of continuous improvement, innovation and knowledge sharing across the organisation.
  

Security, Risk & Compliance 

• Apply a strong security mindset to all automation and AI
  
• Ensure automations align with Australian security standards (e.g. ASD Essential Eight) and Infoxchange security practices.
  
• Identify risks introduced by automation and work with stakeholders to implement appropriate controls. 
  

About you

To succeed in this role at Infoxchange, you will have:  

• Demonstrated experience in automation engineering within IT services or managed services environments. 
  
• Practical experience with AI-enabled automation and/or LLM-based tools is highly desirable.
  
• Deep understanding of Microsoft 365, SharePoint governance, security, and integration with other platforms. Relevant Microsoft certifications (e.g., Microsoft 365 Certified: Teamwork Administrator Associate, Solutions Architect). 
  
• 
  Experience with Power Platform (Power Automate, Power Apps, Copilot Studio) and Teams integration,
• Strong analytical and problem-solving skills, with the ability to identify root causes and improvement opportunities. 
  
• Ability to translate complex technical concepts into clear, practical outcomes for stakeholders. 
  
• Experience working across multiple teams and balancing competing priorities. 
  
• Strong documentation and communication skills

 Why join us

• Be part of an award-winning, inclusive team, the IX Crew, where your work drives real social impact and your growth is supported.

• Salary packaging benefits to reduce your taxable income to put more money in your pocket (check out cbb.com.au).

We’re passionate about taking care of our IX Crew, so working with us means that you will also enjoy:

• Hybrid working environment with flexible working hours and purposeful connection
• Strong wellbeing focus, including cultural swap days, wellbeing support and year-round health and wellbeing initiatives
• Great learning and development opportunities with unlimited access to LinkedIn Learning
• IXcel our employee reward and recognition program
• Access to TELUS Health, our wellbeing partner for mental health, medical and safety for you and your family members

All applicants must be willing to undergo a police check as a condition of employment with Infoxchange. Applicants for this role must be Australian citizens or permanent residents. Temporary and bridging visa holders are not eligible for permanent positions. 

Read more about Infoxchange in our annual report at www.infoxchange.org