Associate Customer Success Manager

Who we areDigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today’s threats and prepare for a quantum-safe future at www.digicert.com Job summaryThe Associate Customer Success Manager (CSM) supports new customers through the initial implementation and activation of their DigiCert platform environment. This role focuses on customer onboarding and helping users feel confident and successful using the platform. The focus will be on guiding customers through the platform experience and ensuring they have everything they need to move forward to their deployment phase. This role is ideal for someone looking for a career in Customer Success, Customer Support, or SaaS. What you will doCustomer Onboarding & AdoptionSupport new customers during their onboarding journeyJoin or lead onboarding kick-off calls to understand customer goals and expectationsWalk customers through platform features, navigation and key workflowsHelp customers understand how to use the platform for their specific needsEncourage early usage and engagement across customer usersCustomer Education & TrainingDeliver walk-through sessionsShare training materials, guides and help resourcesAnswer “how do I” questions and explain product features in simple termsReinforce best practices and common use casesCommunication & CoordinationAct as a friendly, reliable point of contact during onboardingCo-ordinate with Validation teams to ensure required validation steps are completedWork with internal and external stakeholders to establish the certificate infrastructure and co- ordinate the loading of Certificate Authority ( CA) to ensure customers environment is fully operationalWork with Support or Deployment teams when technical questions arise (without owning the fix)Documentation & HandoverKeep customer notes and onboarding progress up to date in internal systemsConfirm when customers have completed onboarding and are ready for next stepsWhat you will haveRequired2+ years customer success/relationship/account management experience in the Digital Security, SaaS or Software sectorStrong communication skills and confidence speaking with customersFriendly, helpful, and professional attitudeOrganized with good attention to detailComfortable learning new systems and explaining it to othersInterest in customer success, onboarding, or SaaS rolesExperience delivering training, demos, or presentationsFamiliarity with CRM or customer success tools BenefitsPrivate Health InsuranceEmployee Assistance ProgramEducation Support ProgramHeadspace membershipNovated LeasingGym AllowanceLife InsuranceDisability InsuranceThree recharge days per yearMoving LeaveStudy LeavePaid Maternity/Paternity LeaveFlexible/Hybrid work environment DigiCert offers a competitive benefits package for all of our full-time employees. If you want to know more about them, please reach out to us at TA@digicert.com.To protect candidate information and maintain a secure hiring process, all applications must be submitted through our careers portal. Resumes or CVs sent directly via email will not be reviewed or considered.