IT Field Support Technician

IT Field Support Technician 

Location -WA – Perth Metro, Albany and Geraldton 

Full-Time, Fixed Term -12months  

Join Australia’s leading diagnostic imaging provider and make a real impact in healthcare through expert IT support! 

About the Role 

We’re looking for a dedicated IT Field Support Technician to support our clinics in WA, based at Mirrabooka but supporting all clinics across Perth Metro as well as Regional (Albany and Geraldton). In this dynamic role, you’ll provide outstanding customer service and hands-on IT support to clinic staff and doctors across our WA network. You'll also play a key role in the delivery of new IT projects, contributing to the ongoing innovation and improvement of healthcare services. 

What You’ll Do 

• Deliver responsive desktop and hardware support for computers, laptops, peripherals, mobile devices, and telephony systems. 
• Travel to clinics across WA to resolve IT incidents, complete installations, and support project rollouts. 
• Support and maintain Standard Operating Environments (SOEs) and assist with software and hardware deployments. 
• Provide technical input and hands-on support for new IT projects, including clinic setups, RIS/PACS upgrades, and system enhancements. 
• Maintain and support RIS/PACS, Active Directory, and clinical systems. 
• Participate in incident management, service requests, and escalations. 
• Work after hours and weekends when required for project work and critical issues. 
• Collaborate with I-MED clinicians, staff, vendors, and internal IT teams. 

What We’re Looking For 

• 3+ years’ experience in IT field support or service desk, ideally in a healthcare setting. 
• Strong problem-solving, diagnostic, and customer service skills. 
• Experience with Windows environments, SOEs, imaging tools, Active Directory, and general desktop support. 
• A proactive and collaborative team player with excellent communication skills. 
• Full, unrestricted Driver’s Licence and own reliable vehicle. 
• Willingness to travel regionally (One week in Albany or Geraldton, every 4-5 weeks). 
• Flexible to work after hours and weekends, particularly during project implementations or clinic support periods. 

About us  

At I-MED, we're more than just a medical imaging provider - we're a community of passionate professionals committed to excellence for our patients. With over 200 clinics and a staggering 6 million patient procedures annually, we proudly stand as one of the largest providers of medical imaging in the world. Our success lies in our people with over 350 dedicated doctors and 4,000 staff members who actively share clinical knowledge and expertise 

Why join I-MED? 

• You’ll be part of a strong national IT team that plays a vital role in delivering top-tier healthcare  
• Competitive salary + travel reimbursements 
• We’re committed to supporting your health and wellbeing with a range of benefits, including an Employee Assistance Program, private health insurance offers, access to radiology services for you and your immediate family, Perkbox retail discounts, and access to gym memberships through Fitness Passport. 
• Strong commitment to continual professional development 

Ready to apply? 

Join a company that’s shaping the future of medical imaging and healthcare technology. 

Apply Now to become part of the I-MED Radiology Network team.