Senior Account Executive (SaaS Customer Experience) - AU

About The Role

We’re looking for a top performing,

quota crushing Account Executive to drive net new logo client sales. We are a high

growth Customer Experience SaaS platform company with a raving fan customer

base.

This is a true sales hunter role and ideal

for someone who thrives on building pipeline, owning complex sales cycles, and

winning strategic deals. You will be responsible for the full sales lifecycle, from

outbound prospecting through negotiating and closing net new client contracts.

Bringing a disciplined, metrics-driven sales approach grounded in the MEDDIC

framework.

What You’ll Do

Own the Full Sales Cycle: Outbound Prospecting → Discovery → Demo → Value Prop Building → Negotiating → ClosingConsistently generate a High Quality, Diversified Sales Pipeline through strategic outbound efforts and creative prospectingLead a High Quality Discovery process with customers that uncovers pain, quantifies impact, and aligns to business outcomesApply the MEDDIC framework rigorously to qualify and advance sales opportunitiesBuild compelling, tailored Value Propositions tied to measurable ROI and customer outcomes that justify their investment in our Customer Experience solutionDeliver Impactful Product Demonstrations that connect capabilities to real customer challenges and desired business outcomesNavigate complex buying committees and engage with multi-threaded stakeholdersAccurately forecast sales pipeline and revenue with strong deal hygieneNegotiate and close contracts while protecting pricing integrity and valuePartner cross functionally with marketing, product, and customer success to drive deal success

What “Great” Looks

Like

You don’t wait for pipeline. You create it via a Distinct Bias for sales activity. You run discovery that customers say is “better than our internal conversations”You can clearly articulate Economic Impact and ROI in every dealYou have strong command of Decision Process, Decision Criteria, and Champions You maintain High Win Rates via disciplined qualification. Not by chasing every dealYou’re known for Closing Complex, Multi-Stakeholder SaaS Solution Deals

Required Experience

5+ years of successful sales experience in B2B SaaS Sales, preferably in Customer Experience, CX, or adjacent categoriesProven track record of exceeding quota in a net new logo, hunter roleDeep expertise in the MEDDIC (or MEDDPICC) framework and consistent application in live dealsExperience selling into Mid-Market and/or Enterprise Organizations Strong outbound prospecting skills (cold calling, email, social selling)Demonstrated ability to run a structured, high-impact discovery process Excellent storytelling and value based selling capabilitiesExperience managing 2-3 month and 6–9 month Complex B2B Sales Cycles

Core Competencies

Pipeline generation & territory ownershipExecutive-level communicationBusiness case & ROI developmentObjection handling & negotiationDeal strategy & multi-threadingForecast accuracy & CRM discipline

Why Join Us

High impact role with direct influence on company growth Strong product market fit in a mission critical category (Customer Experience) Performance driven culture with top tier earning potential Opportunity to work alongside elite and innovative Customer Experience leadership

Compensation

Competitive base + uncapped commissionAccelerators for overperformanceEquity participation (where applicable)

If you’re a consistent high performing MEDDIC-driven seller who thrives

in hunting and closing net new logo client deals, this is the sales opportunity

of a lifetime to earn more commissions than you ever have before. This sales

territory and opportunity is huge and untapped!