Receptionist

About the role

Act as the primary, welcoming point of contact for in-person, phone, and inbox enquiries. You will direct queries to appropriate teams, handle mail, deliveries, visitor sign-in, and access control. You will manage daily office operations, including ordering stationery and supplies, filing, data entry, printing, managing noticeboards, and organizing meeting room bookings. You will draft and distribute routine communications, maintain contact lists and templates, and assist cross-functional teams during peak periods. You will assist with key and access card issuing, log maintenance requests, and provide logistical and administrative support for events, Open Days, and student move-in and move-out periods. You will uphold privacy, safeguarding, and WHS policies, handle personal information discreetly, and escalate safety or student wellbeing concerns promptly.

Key responsibilities

• Act as the primary point of contact for in-person, phone, and inbox enquiries and direct queries to appropriate teams

• Handle mail, deliveries, visitor sign-in, and access control

• Manage daily office operations including ordering stationery and supplies, filing, data entry, and printing

• Manage noticeboards and organize meeting room bookings

• Draft and distribute routine communications and maintain contact lists and templates

• Assist cross-functional teams during peak periods

• Assist with key and access card issuing and log maintenance requests

• Provide logistical and administrative support for events, Open Days, and student move-in and move-out periods

• Maintain a warm, highly visible, and professional presence as the face of the College

• Keep reception and office areas tidy, well-stocked, and organized

About you

• Prior background in reception, administration, or a comparable customer-facing role

• Strong customer service orientation with a warm manner and highly developed verbal and written communication skills

• Excellent time management and ability to prioritize competing tasks in a busy environment

• Keen attention to detail

• Demonstrated ability to work flexibly, collaboratively, and helpfully within a vibrant residential community

• Solid digital literacy and confidence navigating and learning software and administrative systems

• Ability to build positive, respectful relationships with students, families, staff, and visitors

• Commitment to upholding privacy, safeguarding, and WHS policies