Growth Marketer – CRM & Automation

G’day, we’re Mosh & Moshy.We’re an Australian-founded and owned digital health platform on a mission to help people achieve the best possible health outcomes through best-in-class health programs.
We know traditional healthcare isn’t always meeting the needs of modern patients, and we reckon there’s a better, more holistic way. Our programs across hair loss, sexual health, skincare, mental health and weight management are easy, accessible and completely discreet.
More than a jobThere’s nothing better than knowing the work you’re doing matters and makes a genuine difference. We’re pretty lucky that, at Mosh & Moshy, this is the norm rather than the exception.
The OpportunityWe’re looking for a hands-on (mid-level) Growth Marketer – CRM & Automation to help us create smarter, more relevant experiences across every stage of the customer journey—from first touch and onboarding through to engagement, renewal and win-back.
This is a Sydney-based hybrid role. Reporting to our Senior Growth Marketer – CRM, you’ll combine strong lifecycle marketing fundamentals with a genuine fluency in AI and automation. You’ll build and optimise campaigns, uncover opportunities in the data and find better, faster ways to deliver high-quality work across both Mosh and Moshy.
This is a great opportunity for someone who already has solid CRM experience and wants to deepen their capability across lifecycle strategy, experimentation and marketing automation in a fast-moving, purpose-led environment.
What you’ll doAs our Growth Marketer – CRM & Automation, you’ll:Build, QA and deploy lifecycle journeys and automated campaigns across email and SMSCreate audience segments and personalised communications that improve conversion, engagement and retentionWrite and edit engaging CRM copy across the distinct Mosh and Moshy brand voicesIdentify and address drop-off points across the customer journey, from first touch through to subscription and renewalMonitor CRM workflows and resolve delivery, data or journey-logic issuesUse AI tools to improve the quality and speed of copy development, personalisation, segmentation and journey designIdentify opportunities to automate repetitive CRM processes and help turn them into practical solutionsAnalyse campaign and funnel performance, using the insights to shape tests and recommend improvementsPartner with Performance, Product, Data, Content and Customer Experience teams to support broader customer journeys and new launchesHelp maintain database health, consent management, deliverability and privacy complianceContribute to an AI-first culture of experimentation, curiosity and continuous improvement
Who you areYou’ll likely bring:Around 2–4 years’ experience in CRM, lifecycle marketing, retention or a related growth marketing roleHands-on experience building and optimising automated customer journeys across onboarding, engagement, renewal or win-backExperience with HubSpot or a comparable CRM and marketing automation platformStrong copywriting instincts and a sharp eye for quality across customer communicationsConfidence interpreting campaign and funnel data and translating it into practical recommendationsWorking knowledge of HTML, with the ability to build or troubleshoot email templatesAn understanding of email best practices, including deliverability, consent, responsive design and A/B testingPractical experience using AI tools in your day-to-day marketing work, along with genuine curiosity about emerging tools and capabilitiesA proactive, self-directed approach, strong attention to detail and comfort working at paceA collaborative mindset and genuine interest in improving patient outcomes across men’s and women’s healthcareExperience with Twilio, Amplitude, Looker, Snowflake, landing-page optimisation or regulated consumer categories would be a bonus—but it isn’t essential.
Why Mosh & Moshy?Our team is the heart of what we do, and we want Mosh & Moshy to be a place where you can do meaningful work, keep growing and enjoy the people you do it with.
What’s on offerFlexible hybrid working – 3 days in our Surry Hills office, 2 days from homeAccess to ongoing learning and developmentProduct discountsTwo additional paid leave days during our annual office closurePurpose leave (mental health or L&D)EAP and wellbeing supportClassPass discountThe opportunity to help shape creative within one of Australia’s fastest-growing digital health brands
Better, togetherWe value diversity of thought, background and perspective. Even if you don’t meet every requirement listed above, we still encourage you to apply. We care just as much about curiosity, collaboration and potential as we do about experience on paper.
Come help us shape the future of healthcare at Mosh & Moshy.