Workforce Roster Coordinator

At Hazel Home Care, we are seeking a Workforce Roster Coordinator to join our high-performing team, replacing one of our team members who has been promoted to a leadership role. We believe that our values are what make us a great place to work, and we are looking for someone who shares our commitment.

Are you a passionate and empathetic person who loves working in a supportive environment to deliver exceptional service and care to clients and employees? Do you want to be a part of a team that empowers older Australians to live at home with quality care and services?

Champion Positivity: You find the good in every situation and celebrate success, both big and small. Your warm, positive personality helps you build meaningful and professional relationships with clients and employees. You are motivated to make a positive impact and add value to the lives of our clients.

We are One Team: You understand that our strength comes from our diversity, and we succeed by working together. You will collaborate with Service and Care Managers to ensure clients are matched with the right Care Professional, working in the Operations Support Team to achieve collective success.

Courage Counts: We are not afraid to speak up and make ethical choices. You will have the confidence to address any issues and ensure the highest quality of care and support is provided to our clients.

Embrace the Adventure: You have a natural curiosity and are always seeking to learn and grow. You are proactive in your role, continuously reviewing and updating rosters, and are not afraid to ask for help when you need it to ensure you are at your best.

Be Accountable: You take responsibility for your actions and own your mistakes, learning from them to improve. You will be responsible for the planning and oversight of the master roster, ensuring the continuous review and management of staff rosters to meet client requirements.

Strive to be your Best: You are committed to continuous improvement, perseverance, and a sense of urgency in your work. You are highly professional, have exceptional time management skills, and are able to multitask effectively to ensure efficient and quality scheduling.

A bit about the role:

Reporting to the Rostering and Workforce Coordination Manager, you will be responsible for ensuring quality care and support are efficiently scheduled for our clients. This includes planning of roster patterns and scheduling of late service requests and unplanned leave coverage. You will also provide excellent customer service via telephone, email, and video calls. This full-time role is based in our South Melbourne office (Tue, Wed, Thur) and offers the flexibility to work from home (Mon, Fri). 9am to 5pm.

Key Responsibilities:

• Planning and oversight of the master roster, scheduling of Care Professionals to meet client requirements
• Continuous review, update, and management of the staff rosters.
• Working collaboratively with Service Managers and Care Managers to ensure Clients are matched with the right Care Professional
• Build professional relationships with Care Professionals to ensure suitable scheduling and monitor their availability
• Provide customer service via telephone, email, and video calls
• Maintaining and updating the rostering software system (Lookout)
• General administration and clerical duties
• Working collaboratively with external support and nursing agencies

Key Selection Criteria:

• A natural problem solver
• Highly professional and able to act with compassion
• Exceptional time management skills, able to multitask
• Excellent administrative and computer skills
• Excellent communication skills, both verbal and written
• Rostering and scheduling experience (Community Aged Care/NDIS would be advantageous)
• Prior understanding of industry positions, such as Nurses and Carers would be advantageous
• Knowledge of the Social, Community, Home Care and Disability Services Industry Award 2010

Requirements:

• Qualification in Business Administration, Human Resources, or similar
• National Police Check, or happy to apply for one
• Able to work from home or on-site as requested
• Perks & Benefits:
• Comprehensive orientation and training to set you up for success
• Career progression
• Competitive salary
• Day off for your birthday
• YOLO day

Please include a cover letter detaling your connection to the role and Hazel Home Care