Administration Officer | Burwood

About Edison Radiology

Expert diagnostics. Exceptional care.

Edison Radiology is a comprehensive, radiologist-led diagnostic imaging practice in Mount Waverley. We are building a radiology clinic known for accurate, reliable diagnostics and exceptional patient and referrer experiences.

We are seeking a friendly and organised Radiology Administration Officer who is fluent in both Mandarin and English to join our growing team. Full-time and part-time opportunities are available.

The Role

As a Radiology Administration Officer, you will provide high-quality support across patient reception, appointment scheduling, referrals, billing and records management.

Working closely with the Practice Manager, radiologists, clinical teams and administration colleagues, you will help maintain efficient patient flow while creating a welcoming and respectful experience for every patient.

Your ability to communicate confidently in both Mandarin and English will help us provide accessible, patient-centred support to our diverse community.

Key Responsibilities

• Welcome patients and visitors warmly, professionally and efficiently
• Communicate clearly with patients in both Mandarin and English
• Manage appointment bookings, registrations, referrals and appointment changes
• Explain examination preparation requirements, arrival times and next steps
• Respond to telephone, email and face-to-face enquiries from patients, referrers and clinical teams
• Process Medicare, DVA, TAC, WorkCover and private billing, payments and receipting
• Maintain accurate patient records, imaging requests and administrative documentation
• Work closely with clinical teams to support smooth patient flow and timely service delivery
• Assist with waitlists, cancellations, rescheduling and urgent appointment requests
• Maintain patient privacy, confidentiality and accurate data at all times
• Escalate complaints, complex billing matters and workflow concerns appropriately
• Support general reception and administration duties as required

What We’re Looking For

• Fluency in both Mandarin and English is essential
• Previous experience in radiology administration, medical reception, healthcare administration or a similar customer-facing role
• Experience using patient management, booking, billing or clinical information systems
• Excellent communication skills and a calm, compassionate approach
• Strong attention to detail and confidence with data entry and record management
• Ability to manage competing priorities in a busy clinical environment
• A professional, reliable and patient-focused manner
• A collaborative mindset and willingness to support the wider team
• Medical terminology knowledge or training is desirable

What We Offer

This is an opportunity to make a genuine difference and grow with an expanding healthcare business.

• Full-time and part-time opportunities available
• Competitive remuneration with above-award wages
• Uniforms provided
• Discounts on dental treatments for you and your family
• Access to a range of staff benefits
• Training in radiology systems, processes and billing workflows
• Modern, purpose-built facilities
• A positive and respectful workplace that celebrates achievements and milestones
• A patient-first, quality-driven and collaborative team culture
• Opportunities to grow as new services and clinics are introduced

About the Team

You will work under the guidance of a supportive and experienced Practice Manager alongside radiologists, radiographers, sonographers, nurses and administration professionals.

We are building a high-calibre, collaborative team committed to providing exceptional patient care and service.

How to Apply

If you are fluent in Mandarin and English, passionate about providing an exceptional patient experience and would like to grow your career in diagnostic imaging, we would love to hear from you.

Apply now!

Edison Radiology is committed to diversity and inclusion. We welcome applications from Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, the LGBTIQA+ community, veterans, carers, refugees and people of all ages.