End User Computing Support Officer

END USER COMPUTING SUPPORT OFFICER

We are seeking an experienced End User Technology Specialist to join our Information Technology team.

Benefits of working with us

• Competitive salary package including incentive scheme and vehicle option
• 6 weeks annual leave and 15 days personal leave
• Supportive Paid Parental Leave packages
• Educational leave and financial assistance for approved study
• Discounted gym membership
• Cash-out personal leave options

About the Role

Reporting to the Group Manager Information Technology, you will play a key role in supporting employees across The Bloomfield Group by providing end-user IT support and managing technology assets throughout their lifecycle.

This role combines hands-on technical support with proactive device lifecycle management, ensuring our workforce has secure, reliable and fit-for-purpose technology. You will work closely with employees, vendors and technology partners to improve user experience, maintain asset governance, support cybersecurity requirements and drive modern workplace initiatives.

Key Responsibilities

• Provide general IT end-user support across the business
• Coordinate end-user device procurement, provisioning, deployment and asset registration
• Maintain accurate asset inventories and lifecycle records
• Manage hardware repairs, replacements and vendor relationships
• Monitor device age, health and support status to identify refresh requirements
• Develop and coordinate device refresh and replacement programs
• Support employee onboarding and offboarding activities
• Ensure devices meet organisational cybersecurity and compliance requirements
• Coordinate secure disposal and data sanitisation of retired devices
• Support and enhance platforms including Intune, Microsoft 365, Active Directory and Mobile Device Management solutions
• Assist with the adoption of Teams Phone and modern workplace technologies
• Produce lifecycle reporting, forecasting and asset management insights
• Work collaboratively with stakeholders to deliver efficient technology solutions and continuous improvement outcomes

About You

You will be a customer-focused IT professional who enjoys helping people while maintaining strong governance and technical standards.

To be successful in this role, you will have:

• Demonstrated experience in desktop support, end-user computing, asset management or a similar technology role
• Experience managing device lifecycles within a corporate environment or Managed Service Provider
• Knowledge of endpoint management platforms including Intune, Microsoft 365 and Mobile Device Management solutions
• Understanding of cybersecurity requirements relating to end-user devices
• Strong organisational, planning and stakeholder engagement skills
• Experience coordinating hardware procurement, warranties and vendor relationships
• Ability to analyse asset and technology data to support planning and forecasting
• Excellent communication skills and a commitment to delivering high-quality customer service

Please note this is a site‑based role working Monday to Friday. The role will primarily be based in Ashtonfield, with travel required across our Hunter Valley operations. A vehicle option is included in the package.

Working with The Bloomfield Group

The Bloomfield Group is a proud Australian mining and engineering business that has been part of the Hunter Valley community for almost 90 years, employing around 600 local people.

We own and operate two open‑cut coal mines - Rix’s Creek near Singleton and Bloomfield Mine near Maitland - along with Kings Engineering and Biodiesel Industries Australia.

Investing in our people and our community

We invest in our people and our community.

Through the Bloomfield Group Foundation, we support vulnerable young people, medical and health research, and a wide range of programs that enrich Hunter Valley communities.

Our values guide how we work: We Care. We Deliver.

• We respect and care about the safety and wellbeing of our people, our community and the environment.
• We work together with integrity to achieve safety, operational best practice, customer satisfaction and compliance.

This position requires an individual who aligns with these values.

To Apply

To apply for the position, please answer the screening questions and attach your covering letter and resume. Please ensure that your cover letter addresses the criteria outlined above and your experience relevant to the role. In providing your CV to Bloomfield you acknowledge acceptance to be included in its recruitment processes as defined by the business and available at www.bloomcoll.com.au.

Applications are open to Sunday 16 August 2026 (please note early applications are encouraged as the position may close early following a suitable candidate being found).

Please call our Recruitment Team on 4930 2600 for further information or email us at recruitment@bloomcoll.com.au

To find out more about the Bloomfield Group, please visit www.bloomcoll.com.au

The Bloomfield Group is committed to equal employment opportunity and diversity, priding itself on an inclusive workplace. All applicants must be able to evidence their Right to Work in Australia.