Client Coordinator-Community Services & Wellbeing Melbourne, 3004

Full-time | Hybrid | $72,100 + generous NFP salary packaging

Make a meaningful impact every day by supporting older people to live independently at home. Royal Freemasons is seeking a motivated and positive Client Coordinator to join our wellestablished Home Care Team and help deliver exceptional, personcentred services across the community.

The Opportunity

We’re looking for an energetic and committed Client Coordinator to join our vibrant Community Services Team. In this role, you’ll be a key contributor to our Home Care program, ensuring older adults receive highquality support tailored to their needs, preferences and goals.

You’ll work on a rotating roster between 7am and 5pm, Monday to Friday, with the flexibility to work from home part of the week. Your primary base will be our Moubray Street office in Melbourne.

Key Responsibilities

Deliver exceptional customer serviceCoordinate rosters that reflect client needs and preferencesBuild strong relationships with clients, families, care staff and external providersComplete general administrative tasks (invoicing, mailouts, documentation)Promote Royal Freemasons as a trusted provider of choice

Essential Skills & Experience

Excellent communication and customer service skillsStrong problemsolving ability and a proactive, “cando” attitudeHigh computer literacy with the ability to learn new systems quicklyAbility to work independently as well as collaboratively within a team Strong organisation, attention to detail and reliabilityConfidence managing competing priorities in a fastpaced environmentWillingness to participate in a monthly oncall rotationSolid understanding of Community Aged Care, including regulatory requirements and consumerdirected care principlesExtensive rostering experience is an essential requirement, demonstrated through confidently coordinating complex staff schedules, responding to lastminute changes with precision, and ensuring uninterrupted service continuity — a capability that is absolutely fundamental to delivering reliable, highquality Community Aged Care services.

Highly regarded: familiarity with systems such as eCase PHC, the ability to speak a second language, and relevant qualifications such as a Certificate in Community Aged Care.

Why Work With Us

Supportive, friendly team that values your ideas and contributionsSalary packaging up to $15,900 plus $2,650 for meals and entertainmentCareer development opportunities across a respected NFP with services throughout VictoriaSafe, smokefree workplace with vaccination programs

Compliance Requirements

Hold a valid NDIS Worker Screening CheckMeet mandatory screening requirements for all staff, contractors, labourhire personnel and volunteers before commencingMaintain uptodate COVID19 and influenza vaccinations as encouraged for aged care workers

Apply Now If you’re passionate about supporting older people to live independently and want to be part of a supportive, valuesdriven organisation, we’d love to hear from you. Submit your application today and take the next step in a rewarding career with Royal Freemasons.