Software Solution Manager

FranklinWH is a rapidly expanding company determined to lead the global energy home storage system (ESS) industry. FranklinWH offers whole-home energy solutions, typically paired with solar PV systems, bringing households into the modern all-electric future. Founded by experts in power electronics, BMS, and EMS, FranklinWH is equally focused on energy management software and providing top-level service to our partners and customers. FranklinWH is expanding its global footprint and relies on an industry-leading supply chain. This is an exciting time to be at a fast-growing company in a fast-accelerating industry.

A software solution manager bridges the gap between customer needs and the technical delivery of software solutions. This role combines project management, stakeholder management, and technical knowledge to ensure solutions are designed, delivered, and supported effectively.

Primary Responsibilities

1. Solution Design and Planning

• Requirements Gathering: Work closely with clients or internal stakeholders to understand business needs and translate them into technical requirements.
• Requirement Specification: Clearly document functional, market, and regulatory requirements in a precise, structured, and traceable manner.
• Design Review: Review proposed software designs to ensure they meet documented requirements and specifications.
• Solution Architecture: Collaborate with software architects and engineers to ensure solutions align with business goals, technical requirements, and the organization’s architecture standards.
• Feasibility and ROI Analysis: Assess the feasibility, risks, and return on investment of proposed solutions to support decision-making.

2. Project Management and Delivery

• End-to-End Project Oversight: Oversee the solution development lifecycle from inception to deployment, including budgeting, scheduling, and resource management.
• Agile Methodology Application: Apply agile methodologies, coordinating sprints, monitoring progress, and adjusting as needed.
• Risk Management: Identify potential risks and work proactively to mitigate them, ensuring timely and on-budget delivery.

3. Stakeholder and Client Management

• Communication and Reporting: Act as the main point of contact for all solution-related queries, providing regular status updates and setting expectations with clients and stakeholders.
• Stakeholder Engagement: Engage with various stakeholders (clients, business analysts, engineering teams, and product owners) to maintain alignment and ensure solution relevance.
• Conflict Resolution: Navigate conflicting priorities and expectations, finding compromises that meet the project’s goals without compromising quality.

4. Technical Leadership and Oversight

• Technical Guidance: Guide development teams and ensure adherence to best practices, industry standards, and company policies.
• Quality Assurance: Monitor quality at every stage of the project, ensuring the final product meets the defined specifications and requirements.
• Innovation and Improvement: Identify opportunities to enhance solutions, processes, and methodologies for future projects.

5. Post-Implementation Support

• Documentation and Training: Ensure all necessary documentation is complete and provide training to end-users or stakeholders as needed.
• Monitoring and Optimization: Support the transition to operational teams and oversee early-stage performance, making adjustments to optimize solution performance.
• Feedback Loops: Gather feedback from stakeholders and clients to improve future solution designs and refine best practices.

Qualifications and Experience

• Bachelor’s degree in Computer Science, Software Engineering, Electrical Engineering, or a related STEM field (Master’s preferred).
• 3+ years of experience with cloud-native, microservice-based architectures, cloud computing platforms, and associated automation patterns (AWS, GCP, or Azure).
• 3+ years of experience integrating APIs and SaaS applications across multiple cloud environments, with proficiency in REST and SOAP web services and effective web service design.
• 5+ years of experience with front-end technologies and frameworks such as HTML, CSS, JavaScript, and jQuery.
• 5+ years of effective data modeling experience within both SQL (e.g., Oracle, SQL Server) and NoSQL databases (e.g., Cosmos, MongoDB).
• 5+ years of experience in destructive testing methodologies and tools.
• Thorough understanding of data structures and algorithms.
• Knowledge of software design patterns.
• Experience in the utility and/or clean energy sector, particularly interfacing with technical resources at customer accounts.
• Experience in face-to-face customer interactions, gathering feedback, and implementing suggestions.
• Strong problem-solving skills and strong teamwork, interpersonal, and cross-organisational coordination skills.

Applicants must have full, unrestricted working rights in Australia. Visa sponsorship is not available for this role.

• Bilingual proficiency in English and Mandarin, with excellent oral and written communication skills.
• Ability to travel domestically and internationally as required by business needs (up to approximately 25% of the time).
• Capability to work with remote teams across Asian time zones.

FranklinWH is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.

Please note:

Direct applicants only – no agencies, please.