Duty Manager

Duty Manager – Hannah St Hotel Melbourne

A home. A hotel. A place to get lost in, to take refuge in, to revel in.

Welcome to Hannah St Hotel, Southbank’s newest neighbourhood precinct. Designed by Flack Studio, our hotel is an ever-evolving framework for experience — a dynamic, open-door space that reflects the spirit of Melbourne. With 188 authentically Melbourne guest rooms, Hannah St is a place for the late nights, the sleep-ins, the early mornings, the long lunches, the unexpected encounters, and the familiar comforts.

We are seeking a Duty Manager who embodies our purpose: to create a hotel that is of place — a true coming together of the people and stories that make up this city.

Your Role in the Story

As a full time Duty Manager, you are the heartbeat of our daily operations. You lead with warmth, precision, and a deep understanding of what makes a guest feel at home. You are a connector, between guests, team members, and the rhythm of the hotel.

What you’ll do:

• Be the go-to for our Hotel team, guiding daily operations with a hands-on, people-first approach.
• Coordinate shift tasks and delegate with clarity and care.
• Ensure seamless check-in/check-out experiences, using guest names and personal touches that matter.
• Lead daily briefings to share hotel happenings — VIPs, group movements, feedback, and more.
• Confidently promote rooms, rates, and services, handling reservations and guest requests with pride, friendliness, and efficiency.
• Deliver exceptional guest experiences, resolving concerns empathetically and ensuring all special requests are fulfilled.
• Maintain operational accuracy, including system updates, financial reporting, auditing, and adherence to credit/account procedures.
• Support team and shift coordination, ensuring smooth transitions, clear communication, and contributing to recruitment, rosters, and performance reviews.
• Ensure high presentation standards across the lobby, front desk, and F&B outlets, ensuring a welcoming and professional environment.
• Audit daily activity across Front Office and F&B operations.
• Support roster creation, recruitment, performance reviews, and team development.
• Maintain immaculate presentation across lobby, front desk, and F&B outlets.

Who You Are

• A natural host with a passion for people and place.
• A leader who inspires initiative, collaboration, and continuous improvement.
• A detail-oriented operator who thrives in dynamic environments.
• Someone who understands that hospitality is both an art and a science — and knows how to balance both.

Why Hannah St Hotel?

A place for the in-between moments, the planned and the spontaneous, the old favourites and the new locals. A place that feels like Melbourne, because it is Melbourne.

Ready to be part of something truly local, truly special?
Apply now and help us shape the story of Hannah St Hotel.